Veterinary Receptionist

3 months ago


London, United Kingdom Forest Vets Isle of Dogs Full time

**Job Title**:Veterinary Receptionist

**Salary**:£24,980.80 per annum

**Location**:Forest Vets, Isle of Dogs

**Job Type**:Full-time, Permanent

**Hours**:40 Hours per week
**Shifts**:8-hour shifts across 5 days.
The shifts will be worked on a rota basis between the hours of 8.45 and 19.30.1 in 3 Saturday mornings (9:00-12:00).

**Join our team at the newly refurbished Forest Vets practice**

You'll be part of a small, friendly, and supportive team where your role as a Receptionist is crucial to providing excellent client care.

The work is physical and demanding, but also incredibly interesting and varied.

We're looking for someone who can remain calm under pressure, show empathy, multitask, and is passionate about delivering top-notch customer care.

**Your role and responsibilities**
- Welcoming clients and their pets upon arrival
- Answering the phone in a polite and friendly manner, dealing with any enquiries and booking appropriate appointments, using our in-house system.
- Managing the diaries effectively and ensure the smooth running of vets and nurses consults.
- Taking payments over the phone.
- Transferring calls to the appropriate person.
- Have a clear speaking voice and be empathetic and sensitive at certain situations.

**Required Skills and Experience**
- Experience in a Reception or customer service role
- Good IT skills
- Excellent telephone and face-to-face communication skills
- The ability to stay focused under pressure and to multitask
- Flexibility to work on a rota basis
- Previous veterinary knowledge (Desirable)

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About Us**

We are thrilled to announce that our Isle of Dogs Forest Vets branch has just undergone a new full refurbishment

Our team has been working hard to enhance our services and upgrade our facilities to provide the best care and a range of treatments and services for our pets.



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