Expert Customer Quality Resident
3 months ago
LEONI is a global provider of products and solutions for energy and data management in the automotive sector and other industries. The value chain encompasses wires, optical fibers, standardized cables and special cables through to custom-developed wiring systems and related components as well as services. As an innovation partner and solutions provider, LEONI supports its customers with pronounced development and systems expertise. The market-listed group of companies employs about 100,000 people in 30 countries and generated consolidated sales of EUR 4.1 billion in 2020.
The UK business operates from Newcastle-under-Lyme in Staffordshire and employs around 330 people.
Expert Customer Quality Resident
GB-Sunderland - SUN000009
**Job Title: Expert Customer Quality Resident**
**Location: Nissan, Sunderland**
**Your Tasks/ Responsibilities**:
- First point contact, acting as an interface between Leoni and the Customer
- Responsible for documentation, ensuring accuracy
- Contact person for the customer in all relevant QM topics (complaints, product and process optimisation)
- Evaluation of product quality / delivered quality to the customer, according to the specification
- Provide support, to solve customer problems and complaints
- Check and control of correct re-works, and if necessary, ordering support by re-work-company
- Implementing technical changes and evaluate the efficiency of actions, at complaints or technical changes
- Ordering material for customer, repair and own stock
- The Contact for development and logistic issues
- Check any deviations between logistic documents and materials with the customer and plant
- Check and coordinate reports from the plant and manage any missing reports
- Discussions with the customer, to check the impact of changes on future assembly
- Coordination of assembly-tests, during all sample phases
- Management of warranty returns
- Supervision of Sunderland Leoni residents
**Your Profile**:
- Experience within customer service or a similar role
- Experience within the automotive industry would be an advantage, although not essential
- Ideally educated to GCSE Level or above (including English and Maths)
- Excellent IT Skills
- Fluent in English (necessary), knowledge of French (advantageous)
- Strong communication skills
- Strong interpersonal skills to liaise and negotiate directly with the customer
- Experience in building strong customer relationships
- A dynamic self-starter with willingness to take the initiative and be proactive
- Willing to Travel overseas
**Benefits**:
- Competitive Salary dependent on experience
- 34 holidays per annum on joining plus accrual of additional 5 days relating to service
- Annual Bonus
- Company Contributory Workplace Pension (up to 10% contribution)
- Cashplan Healthcare Scheme
- 37.5 hour working week
- People of all genders are always meant equally; For linguistic simplification and better readability, only the masculine form is used in the text.
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