Ground Operations Front of House Trainer: Stansted

2 weeks ago


London, United Kingdom Jet2.com and Jet2holidays Full time

Fixed Term
- 40 Hours

**Salary**
- Excellent

**Country**
- U.K

**What you will be doing...**

Based at **London Stansted Airport** and reporting to the **Ground Operations Training Manager**, the **Ground Operations Front of House Trainer** will be responsible for providing **classroom training, support and coaching** to both our** Front of House (customer facing) colleague**s at the airport to ensure they are working and operating in accordance with our **safety culture **and **brand philosophy.**

**What will you do as a Front of House Trainer ?**
- Identify and analyse** individual training and development needs**, making recommendations in line with our Leadership Framework.
- Undertake the delivery of **coaching and support** for all customer facing ground operations colleagues, ensuring training is tailored to individual requirements.
- Be responsible for the **design and development **of initial and recurrent training for new and existing colleagues to support them to achieve the highest performance standards..

This is a varied and fulfilling role and will play a vital part in ensuring we achieve our_ _**Safety and Customer Satisfaction** targets.

This role is available on a **full time **(40 hours per week) basis. Working hours are **rostered **and will include **early starts and weekend working** to support the delivery of in the job coaching and training.

**What are the key skills/experience you'll already have?**
- You will have the ability to effectively **share your knowledge** and **embed learning** as well as be able to** engage and influence** others.
- You will be passionate about **training and developing others** and be able to engage with our wider Front of House team.
- You will ideally have a proven track record of **delivering training to ground operations colleagues** in a fast-paced environment..

**What can we offer you?**

We offer our valued colleagues a range of benefits including:
- Competitive salary, with annual pay review
- Contributory pension scheme
- 34 days holiday entitlement per annum (including Bank Holidays)
- 3 x salary life assurance
- Generous Discretionary Profit Share Scheme
- Access to Mental Health First Aiders
- Many retail discounts on - travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

**Division**

**Careers With Us**
- Airline

**Careers Dept**
- Operations

**Careers Team**
- Ground Operations - Central Support

**Business Area**
- Ground Operations Uk

**Team**
- Ground Ops Training UK



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