Receptionist - Front of House

2 months ago

London, United Kingdom bakermckenzieuk Full time

**Role Purpose**

To join our Front of House team permanently with a shift pattern from Monday - Friday (07.30 - 18:00). Occasional late shift cover may be required (13.30 - 21.30).

The Front of House team is responsible for providing a standard of excellence for client care services to all visitors and callers. As the face and voice of the Firm and the first point of contact for clients and staff, this is a key hire for the London office.

The role holder will have a mobile approach working on our ground-floor and 12th-floor client reception desks, greeting visitors positively, and dealing with administrative tasks in a professional manner. They will be dealing with client telephone queries whilst providing first-class service and knowledge to callers, data input, and booking of meeting room requests. The role holder should ideally thrive in a people-driven environment, enjoy challenges, have high attention to detail, and enjoy delivering an exceptional client experience.

**Main Responsibilities**
- Provide a high level of client care in all activities, demonstrating professionalism and attention to detail at all times for all visitors to the building
- Act as an ambassador with full knowledge and rotational service support to both the Ground Floor main reception and 12th Floor client floor
- Deal with all clients, either in person or via the telephone, in a courteous and highly professional manner delivering strong client care
- Fully adhere to agreed standards and procedures for all tasks undertaken including Health & Safety, event management support, and security team assistance
- Activate and provide support to both employees and visitors with any app queries including use of temp cards etc.
- Update and check daily conference room bookings and advanced meetings in readiness for required standards
- Book any concierge requests - Flowers, gifts, etc, per the instructions given, and ensure adequate records are kept
- Ensure that the conference rooms and front of house areas are kept tidy and in good working order to the required standard
- Deal with client admin requests etc., promptly and per the instructions given
- Deal with administrative tasks as and when required.
- Participate in Team Meetings and provide regular feedback
- Conduct 1:1 meetings with the Manager to ensure work efficiency and personal development
- All team members are required to be fire wardens and have security awareness training

**About the team**

**Function**

Our Operations function supports and manages the day-to-day operations of the Firm, providing expert and in-market support regarding office management, office services and facilities, real estate management, risk management, and secretarial and administrative services.

This role will report to Front of House Manager.

The key relationships for this role are all employees and external clients.

**Technical skills, qualifications and experience**
- PC literate including, Microsoft Word, Excel, and PowerPoint
- Previous Law firm or professional services experience recommended
- Solid demonstration of excellent client care
- First-class communication skills with positive interaction with clients/staff
- Culture of Friendship
- Accountability and problem-solving skills
- Ability to work under pressure with a calm disposition
- Ability to meet deadlines and prioritize work unsupervised
- Proactive and able to provide a client-focused service
- Excellent telephone manner
- Smart and professional in appearance
- Displays emotional intelligence, sensitivity, and confidentiality at all times
- Good timekeeping
- Willingness & enthusiasm
- Ability to work as part of a team, flexible & helpful approach to work
- Willing to be flexible and agile in terms of work allocated
- Highly motivated, resilient, and proactive
- Willingness to become a first aider
- Respects and enjoys the diversity of cultural, social, and academic backgrounds found in the Firm

**Personal qualities**

These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location.

**Know how**
- Keeps across key developments in all relevant areas and demonstrates the ability to develop substantive authority in relation to the Firm's specialist fields
- Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distils a range of possibilities by thinking in a considered, prudent manner
- Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with agility of mind and capacity for analysis and synthesis

**Dedication**
- Driven by a strong personal sense of integrity and upholds exemplary quality standards
- Prepares thoroughly, takes responsibility, uses initiative and is self reliant to ensure work progresses to the fullest extent possible
- Hardworking and diligent with a keen understanding of client demands
- Demonstrates composure when dealing wit

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