Senior Customer Service Advisor

3 weeks ago

Nottingham, United Kingdom Jewson Full time

We have an exciting opportunity to join our already successful team in **Jewson Nottingham Colwickas a Senior Customer Service Advisor**. If you are passionate about delivering great service, and ready utilise your sales experience, then this could be the opportunity you've been waiting for

**Is this role right for me?**

First and foremost, we always want to recruit talented people that align well with our values and way of working; so whether you've never worked in this industry before, or had years of experience with one our competitors, you're just as likely to be a greatfit
- Experience working in a Builders' Merchants or similar industry would be beneficial
- Targeted Sales experience in a B2B or B2C environment is essential for this role
- Proactive, flexible and enthusiastic attitude
- Demonstrable customer service focus
- IT literate
- Able to create and maintain successful relationships
- Able to handle difficult situations and diffuse conflict
- A valid Driving Licence would also be advantageous

**Hours of Work**

This is a Full-Time position, working Monday to Friday, between 7am and 5pm plus every other Saturday from 8am to 12pm

**What will I be doing in the role?**

Our **Senior Customer Service Advisor** is one of our most important roles in the business. A great **Senior Customer Service Advisor** will help keep our business running smoothly, and continue to build and develop customer relationships and sales opportunities. To support the business, you will;
- Maximise customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products offering specific product advice
- Develop new customer accounts and lapsed accounts
- Realise full potential of all customer interactions and build strong, effective relationships with customers and suppliers, managing feedback accordingly
- Ensure all customer orders are fulfilled in a timely fashion
- Support all Company initiatives
- Follow plans to continuously improve customer experience
- Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels
- Continuously look for opportunities to improve product and industry knowledge
- Take responsibility for opening and closing the branch as a senior member of the team

**About Us**

Jewson is one of more than 30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our customer's needs in order to deliver solutions to save them time, money and hassle. Our Colleagues are critical to ourcustomers' success, and you will be working with a team that proactively supports them in every way possible. If you love working with people, you're a good listener and you think you could help our customers feel welcome, then this could be a great opportunityfor you to join our team.

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you're passionate about working with people, you'reable to put your customer first, and you want to know what it's like to work for a top employer that is working hard to make the world a better home.

**Are Jewson and Saint-Gobain an Inclusive employer?**

We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

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