Receptionist

4 weeks ago

Brighton, United Kingdom YMCA Brighton Full time

William Collier House, a supportive housing project is seeking to hire a Full Time Receptionist on a permanent contract to join the team. The reception is front of house, you will be the first point of contact for greeting or dealing with enquiries from callers, visitors or clients in need of assistance. Also, you will be required to help maintain the security and safety of the premises and undertake administrative duties as directed.

**Salary**: £24,254.38 per annum

**Full-time**: 40 hours

**Hours**:10 hours per shift:

- Early Shift: 07.00 until 17.00 (1 hour and a half break)
- Mid Shift: 09.00 until 19.00 (1 hour and a half of break)
- Late Shift: 12.00 until 22.00 (1 hour and a half of break)

**Shift Pattern**: Work 1 Weekend & 2 off - 3 rest days per week

**Sample of a rota**:
Working Early or Mid or Late shift - 10 hours per shift with 1.5 breaks
**Week 1**:Working: Mon & Tuesday - Days off: Wed, Thursday & Friday - Working: Sat & Sunday.
**Week 2**: Day off: Monday - Working: Tue, Wed, Thurs & Friday - Days off: Sat & Sunday.
**Week 3**: Working: Monday, Tuesday, Wednesday & Thursday - Days off: Friday, Saturday and Sunday.
**Week 4**: Repeat Week 1
As part of the shift rotation, you will also be required to cover bank holidays should your shift fall on one of these dates.

**You will receive**:

- Annual leave - 25 days plus Bank Holidays pro rata.
- Wellbeing time allocated per week.
- Staff benefits - a wide range of health & wellbeing services to access.
- Comprehensive Induction into the role.
- You will receive regular Supervision Support from your line manager.
- Work in a supportive environment
- An encouraged culture to support staff health & well-being and a healthy work-life balance.
- Opportunity to access debriefs, counselling and reflective practice sessions when the job is challenging.

**Details of the Receptionist Role**:
To act as the first point of enquiry for callers, visitors or service users in need of assistance. To help maintain the security and safety of the premises and undertake administrative duties as directed.

**Key Responsibilities**:
1) Answer incoming calls on staff and clients’ telephones and transfer them / notify clients as appropriate.

2) Use the intercom and paging systems to relay messages to clients or staff.

3) Greet visitors to the building in a courteous, respectful manner and direct their enquiry accordingly.

4) Ensure that all callers to the building sign in and out and are made aware of health and safety information.

5) Assist clients with any enquiry they may make, in a professional and sensitive manner. Seek the advice, assistance and support of project staff where necessary.

6) Encourage clients, in a firm but diplomatic manner, to abide by the rules of the project for example, in relation to alcohol, noise, visitors or disturbance.

7) Report any areas of concern, regarding safeguarding, safety or security of the project or individual clients to project/supervisory staff.

8) Keep the reception area clean and tidy and undertake any cleaning duties specified e.g. cleaning of paintwork, walls, waste bins etc.

9) Undertake laundry duties when required.

10) Undertake administrative tasks, e.g. photocopying, making telephone calls, as required by project or managerial staff.

11) Telephone the Fire Brigade or other emergency services as required, or in the event of alarms sounding.

12) To follow Brighton YMCA’s policies and procedures at all times, including, but not only, those relating to Equality, Diversity and Inclusion EDI, Health and Safety, Safeguarding and Confidentiality/Data Governance. To respond to all reasonable instructions and guidance as these procedures develop further.

13) To follow Brighton YMCA’s Code of Conduct for staff, regarding workplace professionalism, at all times.

14) To follow Safeguarding protocols at all times.

15) Participate in 1:1 Supervision & Appraisal.

16) To undertake and complete all required training both face-to-face and online through ME Learning.

17) Undertake any other duties which reasonably fall within the range and responsibilities of this post, as directed.

**Requirements**:
Understanding of the boundaries to worker/client relationship.

Understanding confidentiality issues and adhering to GDPR and Data governance.

Some understanding of the issues faced by this client group is desirable.

Experience within a similar field or Reception work is desirable

Ability to report and record information clearly.

Ability to communicate effectively with a varied client group.

Ability to respond appropriately to emergencies or challenging situations if/as they arise.

Ability to work as part of a team e.g. openness, punctuality, flexible approach to duties.

Understanding of, and commitment to, Equal Opportunities and anti-discriminatory practice.

Commitment to training and personal development.

Ability to manage the demands of lone working and the hours that this position requires.

**Cl

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