Account Manager
3 weeks ago
**5 roles available**
**Role Purpose**
The purpose of the role is to build and maintain strong relationships with our care homes through regular contact and regular tests in the care home to ensure all residents have up-to-date optical care, by acquiring resident lists.
The role requires a commercial approach to ensure we are carrying out eye tests for all eligible residents within a care home.
Each Client Relationship Partner will have hundreds of care homes that they are responsible for managing, utilising system automation to support.
If required, the team is also responsible for retaining homes that wish to leave, be this through a competitor’s offering or perceived poor service.
**Experience Required**
- Proactively build and maintain strong, lasting relationships with care homes.
- Ensure all care homes within your remit receive exceptional customer service.
- Achieve retention of care homes against agreed KPIs.
- Grow the number of NHS sight tests completed in each care home in line with the agreed monthly target
- Ensure the patient database is refreshed and maintained with accurate and up-to-date information at all times
- Ensuring all care home residents have had the opportunity of an NHS sight test.
- Working alongside the business development for the onboarding of customers/care homes
**Qualifications and Skills**
- This role would be suitable for an individual with a well-rounded experience in B2B sales/ account management/customer success
- Experience working with care homes in any capacity is beneficial
- Experience in the optical industry is beneficial
- Must be comfortable Liaising with customers on the telephone
- Must be tenacious in ensuring all care homes have regular contact and updates
- Accuracy and a keen eye for detail is key to this role
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