Project Officer

4 weeks ago

Chester, United Kingdom Muir Group Housing Association Full time

Permanent

Part Time - 9 hours per week (worked on a rota basis)

**Closing Date: 9.00am on Thursday 30 May 2024**

**Interviews will take place on Thursday 6 June 2024**

Are you passionate about supporting Tenants to live independently in the community?

Do you have experience working in a mental health setting, or studying or wishing to further your career in Social Care?

Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience?

You'll add significant value contributing to a comprehensive supported housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.

We’re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

**You’ll be able to..**

Deliver an excellent customer focused service on site, that is challenging and very varied.

Supporting Tenants to achieve independence within a supported housing scheme by working closely with outside agencies. To ensure that Tenant’s mental and physical health needs are being supported, keeping Tenants safe in their own environment.

Complete statutory building safety checks and support the Team with accurate reporting of repairs.

To work in a small team but with the capability of communicating well with internal departments, and outside agencies to deliver excellent holistic support for Tenants.

So, take a look at our job profile - if you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.

**About our team **

Our team is great (if we don’t mind saying so ourselves) we’re led by our Executive Director of Customer Experience.

We work hard, support each other, and also like to have fun

You’ll be part of our new Customer Experience Directorate - where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you’ll be reporting to our Supported Housing Manager - it’s an exciting team to be part of, as we deliver our new corporate plan ambitions.

INDLOW

As a dedicated social housing provider we employ over 150 people in a variety of roles and have also been awarded coveted Gold accreditation by Investors in People and also in Wellbeing.

Predominantly based in the North West, Muir's Chester HQ is supported by offices in Burnley, and Huntingdon in Cambridgeshire

We put residents at the heart of everything we do, looking to continually improve the quality of their homes, the services we offer and the neighbourhoods in which they live.

We own and manage more than 5,600 homes across the country and provide a diverse range of housing solutions and associated services to meet the needs of existing and potential customers.

One of our key aims is to attract and retain talented, dynamic and satisfied employees to help us deliver our exciting strategies and objectives.

PLACEHOLDER

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