Collections Team Leader
4 days ago
**Job Title: Contact Centre Team Leader (Collections)**
**Hours: Monday - Friday, 9 am - 5:30 pm**
**Salary: £27,000 per annum + Commission**
**Location: 2-3 days a week in** **the Adderbury-based offices and the others from home**
**The Role**
We're looking for an individual who can provide excellent leadership and communication skills to assist and support agents, whilst ensuring all targets are met. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
- **Have previous Team Leader and Collections experience (1 Year)**:
- Recognise high performance and reward accomplishments.
- Coach team members-Developing team strengths and improve weaknesses.
- Identify team goals and evaluate team progress.
- Discover training needs and provide training.
- Motivate and inspire your team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.
- Be target driven.
- Maintaining an awareness and understanding of the company’s products and legalities surrounding these.
- Have the ability to work alone and in a team
**Salary**: From £27,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Banbury, OX17 3NS: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Collections: 1 year (required)
- Team Leader: 1 year (required)
Work Location: Hybrid remote in Banbury, OX17 3NS
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