Team Leader

23 hours ago


Banbury, United Kingdom Red Recruitment Full time

Are you a Team Leader and are currently looking for work, if so, we want to speak with youRed Recruitment is recruiting a Team Leader to join our client based in Banbury.The salary for this position is up to £30,000 per annum.Package for a Team Leader:Salary: Up to £30,000 per annumHours: Monday - Friday, hours 9am - 5:30pm and 1 in 2 weekends.Location: BanburyKey Responsibilities of a Team Leader:Managing, coaching and motivating AgentsTracking and measuring individual and team goals and targetsEnsuring customer expectations are metProviding support to the team with high-volume calls or escalationsEncouraging the team to achieve high standards of performance and customer serviceKey Skills and Experience of a Team Leader:Experience leading a team in any industry (e.g. contact centre, retail and hospitality)Good communication skillsYou should be able to think independently and work within a teamMotivating and inspiring team membersCreating a positive communication environment



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