Senior Test Centre Associate

2 weeks ago

Pride Park, United Kingdom Reed in Partnership Full time

**Reed in Partnership changes peoples lives for the better.**
Our mission is to deliver services that positively transform people and their communities.
Learning to drive can have a significant impact on an individuals life, and Reed in Partnership is proud to be part of this journey. Since September 2021 we have been working with the DVSA (Driver and Vehicle Standards Agency) to deliver the driving theorytest in many locations throughout the UK.
**What is the job about**:
**This is a part-time role involving day shifts (this could be any time between 8.00am-5.30pm/6.30pm, including half days and/or full days) and evening shifts (typically 5.00pm to 9.30pm)**
The Senior Test Centre Associate will be responsible the smooth running of the Test Centre (whilst on shift) ensuring the site is operationally ready and that staff on shift deliver a high quality, compliant service.
The Senior Test Centre Associate and their team have a pivotal role to play in creating a positive experience for participants attending the Test Centre. As the first point of contact for participants and visitors, they will be expected to represent Reed inPartnership in a professional manner and help to make people feel welcome.
**Your main responsibilities would be**:
**Test Centre Management**:

- Responsibility for delivery of site opening and/or closing procedures (dependent on shift). This will include (but not be limited to) ensuring all equipment is functioning and that the site is neat and tidy in line with internal operating procedures (includinghealth & safety risk mitigation measures) and DVSA contractual requirements.
- Review of test centre schedule to identify the number of participants undertaking testing that day/shift.
- Notifying DVSA HR team of any on the day employee absences / no shows.
- Ensure there is a smooth transition between shift rotas such that there is no gap is invigilation of tests in line with internal operating procedures.
- Review and approve/reject/amendment staff clock in and out times captured within our shift management system (JoinedUp).
- Lead on the management of incidents within the Test Centre.
- Providing coaching and support to the Test Centre Associates.

**Test Centre Invigilation**:

- Meeting and greeting participants, delivery partners and visitors to the Test Centre.
- Helping to manage attendance at the Test Centre, ensuring only authorised people have access.
- Periodic download and review of examinations and test centre schedules.
- Perform daily test centre opening and closing procedures.
- Comply with business needs on a day-to-day basis and undertake reasonable additional duties to ensure the smooth running of the test centre.
- Ensure all compliance standards relating to the test centre operation and Reed in Partnership stringent security protocols are adhered to.Ensure the integrity and security of tests are maintained and that they are supervised/invigil...

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