Customer Service Advisor

2 days ago


Thame, United Kingdom Oxby & Parke Recruitment Full time

**The Company**

**The Role**

Working within a small and friendly team who handle all administrative tasks within the sales and customer service function. As a Customer Service Advisor you will be patient, flexible and motivated when dealing with all aspects of customer service and assistwith order inputting and committed to providing the highest level of service to your customers.
- Liaising with the dispatch team to ensure delivery enquiries are responded to quickly and efficiently.
- Logging and dealing with customer complaints on a bespoke complaint handling system.
- Booking technicians on a variety of different web portals for the inspection and repair of products.
- Raising of sales orders on a bespoke order entry system. (Training given)

**About You**

We are looking for someone who has a passion for providing the highest level of service to their customers, whilst maintaining standards in a very busy role You will be able to handle multiple enquiries at once and able to use your own initiative when communicatingwith customers and completing administrative duties.
- Good Microsoft Office knowledge.
- Ideally have previous experience in an office environment - not essential though.
- Proactive approach to your day and a willingness to learn.
- Good telephone manner and excellent communication skills.
- Able to work to deadlines.

**Start Date**: ASAP, can consider one months notice

**Hours**: Mon - Thurs 9 - 5:30 / Fri 9 - 4:30

**Salary**: Starting at £20,000pa, raising upto £23,000 (DOE) after training, plus good benefits

**Location**: Office based, Princes Risborough



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