Front of House Staff

2 weeks ago

Cheltenham, United Kingdom The Seven Tuns Full time

**Job Title: Waiter/Waitress**

**Location**: The Seven Tuns, Cotswolds

**Job Type**: Full-Time

**Hours**: 44 hours per week (including weekends), 2 days off

**Salary**: 20,000 a year; Competitive monthly net salary of £1,400

**Benefits**:

- Accommodation included
- No bills
- Meals on shift
- Training and development opportunities
- Friendly and supportive team environment and working in a beautiful countryside location

**About The Seven Tuns**:
The Seven Tuns is a charming countryside pub located in the heart of one of the most picturesque villages in the Cotswolds. Our traditional pub offers a warm and welcoming atmosphere, serving delicious food and beverages to locals and tourists alike. We take pride in providing an exceptional dining experience in a beautiful and historic setting.

The Seven Tuns is currently seeking a dedicated and enthusiastic Waiter/Waitress to join our friendly front-of-house team. As a Waiter/Waitress, you will play a crucial role in ensuring our guests receive outstanding service and have a memorable dining experience in our idyllic countryside pub.

**Responsibilities**:

- Greeting and Seating Guests: Welcome guests with a friendly demeanour, escort them to their tables, and provide menus. Ensure that guests are comfortable and have a pleasant experience from the moment they arrive.
- Taking Orders: Present the menu, provide recommendations, and take food and drink orders accurately. Ensure any special dietary requirements or allergies are noted and communicated to the kitchen.
- Serving Food and Drinks: Serve dishes and beverages promptly and professionally. Maintain a high level of attention to detail and ensure that plates and glasses are presented beautifully.
- Checking on Guests: Regularly check in with guests to ensure they are satisfied with their meals and address any concerns or special requests promptly.
- Clearing and Resetting Tables: Clear tables efficiently, reset them for new guests, and ensure the dining area remains clean and organized.
- Assisting with Billing: Present bills to guests, process payments accurately, and handle cash and card transactions.
- Maintaining Knowledge: Stay informed about the menu, daily specials, and beverage offerings. Be ready to answer questions and provide information about the pub and its history.
- Team Collaboration: Work closely with kitchen staff, bartenders, and fellow waitstaff to ensure seamless service. Communicate effectively to avoid delays and provide a cohesive dining experience.
- Adhering to Health and Safety: Follow health and safety guidelines and food safety regulations to maintain a safe environment for both guests and staff.

**Requirements**:
Previous experience as a waiter/waitress in a restaurant or pub setting is preferred, but not essential.

Excellent customer service and communication skills.

Friendly and approachable attitude with a commitment to guest satisfaction.

Ability to multitask and work effectively in a fast-paced environment.

A positive and professional appearance.

Knowledge of food and beverage preparation, presentation, and service is a plus.

**Who you will be working for**

Simon Willson-White is a distinguished figure in the food and beverage industry with a career spanning over three decades. He is renowned for his profound expertise in both food and beverages, particularly his extensive knowledge of wines. His remarkable journey includes prestigious roles at The Ritz Hotel, The Ivy, The Rosendale, Hix, and even serving the Royal Family.

**Professional Background**:
Simon's comprehensive understanding of both food and beverages, with a specific emphasis on wines, sets him apart. His journey commenced in the 1990s and has evolved into a wealth of experiences at some of the UK's most renowned establishments.

Royal Service: Simon's career includes the distinguished privilege of serving the Royal Family, reflecting his unwavering dedication to delivering excellence and upholding the highest service and hospitality standards.

Educator: Simon's passion extends to education, where he has shared his profound knowledge at Westminster Kingsway College, nurturing new talent and enriching the industry.

Innate Passion for Food and Beverage:
For Simon, F&B is not just a profession, but a way of life. His deep-rooted passion permeates every aspect of his work.

Gastronomic Expertise: Simon possesses an expert's palate, masterfully curating menus, selecting the finest ingredients, and creating exceptional culinary and beverage experiences.

Working with Simon:
Growth and Specialized Training: Collaborating with Simon offers an exclusive opportunity for personal and professional growth. His mentorship ensures that his team receives exceptional, specialized training in the realms of food and beverages, fostering excellence in the industry.

Simon's extensive experience, coupled with his exceptional knowledge of wines and beverages, makes him an exceptional Founder and General Manager. Wo

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