Quality Assurance Officer
2 weeks ago
As the Quality Assurance Officer, you will be responsible for developing a complete QA programme that not only safeguards the quality in our dealings with customers but also fosters a "quality and professional culture,"which all employees become actively engaged in guaranteeing quality in the delivery of the service that the company offers.
**The role will involve**:
- You will have excellent knowledge of the products and services offered by the company, knowledge of the different financial markets and sound knowledge of the FCA regulatory requirements.
- You will be required to maintain your knowledge by keeping up with any regulatory changes and updating training as required.
- Interpret, build upon, and comply with company quality assurance standards.
- Document quality assurance activities with internal reporting and audits.
- Producing monthly report of QA activities and findings to the Chief Risk Officer.
- Identify and investigate any potential risks and bring these to the attention of the Chief Risk Officer
**Key Requirements**:
- Ideally hold Level 4 Diploma in Financial Planning or working towards
- Previous experience of working within an FCA regulated environment
- Knowledge of the various financial services products including Pensions, Equity Release, Wills, Investments
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