Support Officer

5 months ago

Godalming, United Kingdom Godalming College Full time

SUPPORT OFFICER
**Job Title**:Support Officer**

**Line Manager: Senior Tutor**

**Summary of Job**

To play a key role within our Student Guidance team to enable all students to succeed and progress, with a key focus on attendance and attitude to study.

**Main Responsibilities**

**Set a culture of high expectation which inspires and motivates students**
- Set high standards for students’ learning, motivation and attendance.
- Triaging, issuing and managing students on Misconduct Level 1 of the Behaviour and Support Procedures, providing effective and tailored intervention to get students back on track.
- Administer a Workshop for students on Misconduct Level 1, using this as a time to check in with student progress.
- Establish an effective and efficient system of support for students, allowing all students to perform to the best of their abilities.

**Support within the Student Services Team**
- To provide front line, accessible support for students who may be in crisis or distress and need immediate calming before signposting next steps.
- Triage students presenting with mental health concerns at Student Reception, signposting to relevant staff and/or external agencies.

**Support for the Student Guidance Team**
- Reviewing and reporting data on student behaviour and attendance, prioritising referrals to Senior Tutors for students of concern.
- Have a key focus on building relationships with low attending students and engage with family members where appropriate.
- Be a first point of contact for students, parents/carers, and staff in relation to students within that tutor team orbit.
- To make effective records of intervention in support of the Behaviour and Support procedures.
- Provide tutorial cover for staff who may be absent on a short term or occasional basis.

**Be a tutor for a group of students, supporting tutees and monitoring their progress throughout their time at College**
- Support students and help them with any problems, personal or academic, which they might encounter during their time at College - including referral to the Senior Tutor, the Learning Support Team, the Health and Wellbeing Manager or Counsellors where appropriate.
- Act as the link between the College and parents, keeping them informed where concerns arise.
- Deliver the Shaping Futures Programme in the designated Tutorial period, as well as delivering the induction and progression tutor sessions as required.
- Check data on absence from College on a weekly basis and contact parents where absence is a concern.
- Carry out 1-2-1 meetings to review progress with tutees, as per the College Shaping Futures (Tutorial) programme.
- Prepare high quality references e.g. UCAS or apprenticeships for tutees, keeping to internally set College deadlines.
- Attend all scheduled Personal Tutor meetings.

**Safeguarding Administration**
- Request safeguarding information from schools and passing on safeguarding records when requested as per the KCSIE requirements, ensuring that all records are accurate, kept up to date and are completed as quickly and efficiently as possible and informing the Director of Safeguarding and Intervention of any issues.
- Administration of CPOMS (including scanning paper files, uploading scans and management of transfers of records from schools).

**Additional Responsibilities**
- To participate in the College Professional Review Scheme and Training programmes
- To demonstrate an awareness and commitment to equality, diversity and inclusion, health and safety and safeguarding in accordance with College Policies
- To adhere to the College Data Protection Policy
- To carry out other reasonable requests as required by the Principal

**Person Specification for Support Officer**

**Qualifications**
- General standard of education to A Level or above

**Essential Experience and Skills**
- Excellent interpersonal and communication skills to be able to communicate effectively with staff, students and parent/carers.
- Good written communication skills to inform staff, students and parent/carers of interventions or summaries of meetings held.
- The ability to work on your own initiative.
- Good organisational skills and ability to identify and agree priorities and meet deadlines set.
- Strong understanding of safeguarding young people.
- An appreciation of protecting confidential information and personal data
- Effective time management skills to juggle competing demands in a busy work environment.
- Understanding and management of setting appropriate professional boundaries with 16-19-year-olds.

**Essential Personal Qualities**
- Empathy and willingness to help solve problems
- Able to work in a team
- Be proactive and self-starting and able to manage their own time efficiently
- Flexible and adaptable to change
- Well organised and self-motivated
- Initiative and continuous desire to improve

**Desirable**
- Experience of working in an educational setting
- Understanding of the Post 16 Curriculum

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