Technical Bureau Contracts Supervisor

2 weeks ago

Glasgow, United Kingdom Perfect Career Full time

**Job Title: Technical Bureau Contracts Supervisor**

**Location: Gorbals, Glasgow, G5 0US**

**Annual Salary: £32,000 - £33,500 + benefits**

**Hours: 37.5 hrs per week Monday - Friday**

**This is a full Time and Permanent role**

Our client are a large and growing national facilities management company who have a long term facilities contract with one of the major national retail supermarkets.

They are actively looking to recruit a new Technical Bureau Contracts Supervisor to join the Technical Bureau team.

The role is available for an immediate start and is full time and permanent.

The role is working 37.5 hours a week Monday to Friday

**Job Purpose**:
The Technical Bureau Contract Supervisor is crucial to the delivery of Remote Alarm Monitoring, Lighting and HVAC streams whilst supporting with technical assistance to all Technical Bureau operators. This role will require you to supervise, influence and build strong working relationships with the client, internal City teams and City Engineering teams.

The role is responsible for effectively planning and leading Technical Bureau Operators to ensure all client disciplines are completed to the agreed standard and comply with all regulatory and company standards. This role is also responsible for overseeing all technical standards within the operation.

The requirement to manage a budget and service delivery in a cost-effective manner is critical whilst ensuring compliance with customer and company Health & Safety requirements at all times

**Principal Accountabilities**:

- Always represent the company in a professional manner and develop a good working relationship with the Technical Bureau staff and the clients.
- Provide technical support and coaching to the Technical Bureau Operators.
- Ensure under performance on KPI’s is understood and action plans are in place to drive improvement.
- Support the Technical Bureau Management and Specialists on all technical, people and FM process issues.
- Provide cover for Technical Bureau Manager during times of absence, holidays, and meetings.
- Provide management information and reporting as required facilitating a qualitative and quantitative approach to monitoring operations.
- Attend / hold meetings (in line with meeting schedule) with clients and City Senior Management.
- Building relationships with other departments to ensure a high level of engagement for all aspects of training and technical services.
- Master the Technical and Business aspects of the client requirements to propose proactive action plans.
- Be the customer's point of contact for any technical aspect, including monitoring and incident resolution.
- Monitor problems to implement improvement plans (reactive and proactive).
- Develop and manage comprehensive project plans to enable appropriate execution and monitoring of progress.
- Assist in the definition of project scope, involving all relevant stakeholders and ensuring technical feasibility.
- Drive the development of project requirements, objectives, and associated project documentation
- Regular field/management engagement and management; building strategic, value-adding relationships and driving performance through data-driven management and relationship building
- Act as an escalation point, managing all stakeholders, for all matters concerned with the Technical Bureau function and support requests raised both within and outside of standard Bureau coverage and within the defined limits of time, knowledge, and contracted service levels.
- Compliance with all of City policies and procedures.
- Comply with health & safety legislation and Company processes
- Assist in day to day Technical Bureau operations with hands on approach to tasks
- Carry out any reasonable management request.
- Participate in the Technical Bureau on call rota.

Skills / Experience Required:

- Educated to GCSE / Standard Grade level as a minimum.
- A working knowledge of Technical Bureau maintenance service systems is essential, with previous working knowledge of a multi-client contracted environment being desirable.
- Previous experience of effectively leading and managing a team is essential.
- Previous experience of developing client relationships at a senior level would be advantageous.
- Strong PC literacy, with experience in extracting, collating, and presenting performance data along with a good understanding of the Mercury system.
- Strong communication skills, both written and verbal
- Excellent planning, organising, prioritisation and project management skills
- Strong results focus, takes accountability for own performance and that of the team
- Effective problem-solving and decision-making
- Highly flexible and self-starting. The role will have many challenges and a flexible approach will be needed.

**Job Types**: Full-time, Permanent

**Salary**: £32,000.00-£33,500.00 per year

Schedule:

- Monday to Friday

Application question(s):

- A working knowledge of Technical Bureau maintenance serv

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