Senior Digital

5 months ago

Bristol, United Kingdom Fox Morris Group Full time

**Fox Morris Group** are working to recruit a **Senior Digital & Technology Consultant**

**Length - 6+month ongoing contract**

**Rate - Please submit CV with rate you are seeking inside ir35?**

Reporting into the Head of Digital, Data and Operations, the Service Manager - Digital and Technology will be responsible for ensuring that digital and technology services meet business need and agreed levels of service. This role will be the client-side lead for the Authority’s main ICT contract and other digital and technology service providers. You will ensure that all Combined Authority staff have the right technology and services to carry out their roles effectively.

You will work with project teams to set up appropriate service management arrangements that meet business needs and objectives of the project, identifying and resolving service-related issues, and managing service delivery across multiple stakeholders. Initially a major focus will be on defining and implementing the service management framework to support two key transport projects delivering against Metro Mayoral priorities.

Duties;
- Lead the Digital and Technology service, managing the relationship with delivery partners and acting as the Authority’s intelligent client lead for the ICT service contract.
- Line management of appropriate service role(s) (to be agreed).
- Define and implement the service management framework for the Mobility as a Service and Transport Data Hub project.
- Ensure that the service meets the business needs and objectives of the project.
- Identify and resolve service-related issues and incidents.
- Manage service delivery across multiple stakeholders, including customers, vendors, and internal teams.
- Set, monitor, and regularly review service standards, ensuring digital and technology services are fit for purpose and meet business and user needs.
- Develop and maintain the service catalogue and Service Level Agreements (SLAs) to ensure that services are delivered to the required standard.
- Ensure that service-related risks are identified, assessed, and managed.
- Monitor service performance against SLAs and key performance indicators (KPIs), leading performance meetings, and working with providers and internal teams to identify service improvements.
- Plan and implement service improvements, including identifying areas for improvement and working with stakeholders to implement solutions.

Experience
- Proven work experience as a Service Manager or a similar role, with experience in service management for software systems
- Experience with managing service delivery across multiple stakeholders
- Contract management experience
- Line management experience
- Experience working in a Microsoft 365/Azure estate
- Experience working with a range of suppliers, partners, managed service providers and SaaS services

IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE.

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

Pay: £500.00-£550.00 per day

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Stakeholders: 1 year (required)
- Council: 1 year (required)

Work Location: Hybrid remote in Bristol

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