Portuguese Customer Service Advisor
3 weeks ago
**Job: Portuguese Customer Service Advisor**
**Hourly rate: £12.66 per hour**
**Hours: Office based, Monday to Friday, 9am to 5pm**
**Start date: Thursday 19th January 2023 - 3 to 6 months temp**
**Nearest station: Wembley Park (Office is 5-minute walk from station)**
**The chosen Customer Service Agent will carry out duties such as**:
- Analyse all claims and investigate thoroughly using the relevant tools.
- Give relevant compensations and goodwill gestures according to guidelines.
- Communicate information about products and services to customers.
- Report all relevant customers' experiences and comments to the Customer Engagement Team Coach/Team Manager.
The ideal Customer Service Agent will possess the following skills/knowledge:
- Must be IT literate with strong working knowledge of Word/Excel and preferable Lotus Notes.
- Ideally experience using Fidelio, Amadeus, Intranet, ePax, World Tracer etc.
- Experience of using various CRM systems, must be tech savvy
- Excellent written and verbal communication in English and fluent in Portuguese
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
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