Luxury Sales Associate

4 weeks ago


London, United Kingdom Stratton HR Full time

A fantastic opportunity to join a leading luxury retailer’s flagship RTW and Bridal Boutique. The role is customer focused and would suit individuals who have knowledge and understanding of the RTW industry. The Sales Advisor will provide our clients with a memorable 1st class experience with confidence, passion and a flexible approach.

The Brand

One of the UK’s most successful and independent luxury fashion brands with global recognition, Jenny Packham, has become the design house of choice when it comes to social dressing. The eponymous label comprises ready-to-wear and bridal collections, with a 30 year track record of success. The brand is well known for a strong aesthetic and operates in a demanding marketplace and red carpets the world over are graced with Packham’s designs worn by the most iconic, talented and influential women of our generation

Role Responsibilities

As a Sales Advisor you will be accountable for delivering targets and contribute to the effective and efficient operation through:

- A one to one consultation, building a relationship and establishing the requirements of the client
- Expert knowledge of our products, presenting product solutions that meet the clients requirements
- Introducing the customer to additional products that would complement their purchase
- Ensuring consistent, excellent customer service that ensures our clients feel valued and would recommend us
- Processing orders, payments, appointment bookings and general enquiries
- Assisting with stock control
- Processing and booking in deliveries
- General merchandising
- General housekeeping duties to maintain the boutiques aesthetic

Who we are looking for
- Proven retail experience within luxury brands, experience in RTW is desirable
- Demonstrable exceptional customer service skills and ability to have one to one consultations
- A consultative selling approach with enthusiasm, charisma and confidence
- A proactive team player with a Can-Do attitude
- Ability to adapt style to meet clients’ needs
- Strong communication and people skills with a customer focus
- Exceptional personal presentation standards
- Additional language skills in Russian, Mandarin or Arabic would be beneficial but not essential

Additional Information
- Competitive salary plus commission scheme
- Clothing Allowance
- The Boutique is open Monday - Saturday, this role would work over 5 days, with Sundays and one weekday off.

**Benefits**:

- Company pension

Schedule:

- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person



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