Customer Success Mgmt Assoc

3 months ago

London, United Kingdom Moody's Full time

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

Moody’s RMS is the world's leading provider of analytics and decision science solutions for the quantification and management of catastrophic risks throughout the world. Moody’s RMS models and services are used by hundreds of insurance and reinsurance companies, hedge funds, corporations, and governments to assess a wide-range of natural and man-made perils, from earthquakes and hurricanes to terrorism and disease pandemic.

**JOB DESCRIPTION**

**Essential Job Functions**
- Act as a strong client advocate, while maintaining business priorities
- Actively participate in regularly scheduled account team meetings designed to review the "state of the client" and align strategic plans
- Support sales team on execution of account strategy
- Support account renewal and cancellation mitigation activities
- Proactively identify and improve upon areas of client dissatisfaction
- Monitor the progress of client inquiries up to confirmation of final resolution; ensure the final resolution fully meets RMS standards
- Support event response outreach and on-going support
- Support change management activities for updated product and model releases
- Client onboarding and training of new products and services
- Provide ongoing technical expertise & assistance
- Work both independently and with a team

**Travel**
- 10-20% travel may be required

**Minimum Qualifications**
- Bachelor’s degree in any discipline with a strong academic track record
- Minimum 1 year experience in insurance, software service, analytics or related fields
- Exceptional written and verbal communication skills
- Excellent client facing skills required - must be able to relay complex and often technical concepts to broad audiences
- Ability to coordinate across different teams, working effectively in a team and as an individual
- Fluency in English (written and spoken) is a must

***

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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