Veterinary Receptionist

**Veterinary Receptionist**

**Salary: £11.44 per hour**

**Location: Spinney Vets, Kettering Road**

**Job Type: Permanent, Part-time**

**Hours: 24 hours per week (4 shifts per week, plus one Saturday in 6)**

**Various weekday shifts between 8.00am-7.30pm. Every other Friday 13.45-19.30pm. One Saturday in 6 (8-13.00pm) and two Sundays a year (8.00-13.00pm and 14:00-6:00pm).**

We are currently seeking a Client Care Assistant to join our fantastic team here at Spinney Vets

The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.

**Your role and responsibilities**
- Manage and deal with appointment bookings professionally and efficiently.
- Support the business with a range of administrative duties.
- Dispensing medication.
- Able to work well in a fast-paced environment and still maintain a high level of customer service and complete all tasks to a high standard.
- Show awareness of financial control within the practice.
- Be happy to discuss financial issues with clients if needs be
- Management of the practice diary to ensure all patients are booked in efficiently.
- Maintain the highest professional and ethical standards.
- Cleaning the consultation and waiting areas throughout the day.
- Serving clients and taking payments, advising customers on products and services.
- Banking duties.

**Essential Skills, Knowledge and Experience**
- Experience dealing with customers in a customer-facing role.
- Previous veterinary experience is desirable but not essential.
- A proactive and positive mindset.
- Adapt well to learning a new system if no previous experience.
- Excellent communication skills, both verbal and written.
- Highly motivated to provide excellent service to clients, the practice and referrals.
- Ability to work at a fast working pace under pressure along with lone working and managing own workload.
- Professional approach to work.
- Excellent administration, organisational and time management skills with excellent attention to detail.
- Excellent IT skills - Microsoft (Outlook, Word and Excel, Teams).

**Benefits**
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About us**

We are a well-established, RCVS accredited, primary care practice that specialises in small animals within the county of Northamptonshire. Spinney Vets has two branches, a large, well-equipped RCVS accredited hospital and recently expanded GP accredited surgery.

Our highly trained staff create a loving and caring service that goes above and beyond to keep our patients healthy. As a team we collaborate with each other on complicated cases or support all colleagues with career progression within the industry.