Customer Service Administrator

4 days ago

Portbury, United Kingdom BCA Full time

**Job Title: Customer Service Administrator (temp to perm)**

**Location: Portbury, BS20**

**Salary: £22,000 - £24,000 dependent on experience**

**Working Hours: 8am-4.30pm**

**Job Status: Permanent**

**The Role**

Under the supervision and co-ordination of the Administration Manager, the main task is to provide an efficient service for additional works customers by coordinating the preparation of vehicles ready for dispatch, while adhering to BCA rules and health and safety regulations.

**Responsibilities**
- Provide support to the administration department and fulfil all aspects as set out.
- Support in the management and maintenance of additional works customers.
- Produce all necessary reports as required by additional works, Renault UK and BCA accounts department.
- Use AFRL for pre-taxation and taxing of vehicles and maintain records as necessary.
- Manage and maintain fuel and ply lining invoices for dealers.
- Liaise and instruct departments to meet customer demands.
- Learn all job aspects related to the customer service department in order to achieve multi skills and cover for holiday and sickness relief.
- Book all vehicles for delivery through the transport department.
- Maintain and update the database with call offs, delivery addresses and delivery dates.
- Daily management of the additional works accounts under the control of the Customer Service Supervisor.
- Pre-register and tax vehicles as per Renault request.
- Order ply-lining and decals for vans as per customer request.
- Ensure PDI Department in factory complete the pre delivery inspection process as required.
- Send spare keys to customers as requested.
- Compile of reports for Renault Group of all vehicles exited.
- Communicate and work well within a team and liaise effectively with colleagues.
- Familiarise yourself with the workings of all the departments at BCA UK and assist as required.
- Take reasonable care or your own health and safety and co-operate with line managers to enable compliance with BCA health and safety rules.
- Undertake such other duties and responsibilities to meet the demands of the business and customers.

**Skills and expertise**
- Computer literate and confident using Microsoft Office packages.
- Able to multitask.
- Able to meet tight deadlines.
- Good administration skills.
- Able to communicate at a high level both oral and written.
- Can do attitude.

**Package**
- Temp to perm if successful.
- Salary between £22K - £24K depending on experience.
- Office based.
- Onsite parking - Free.
- Subsidised canteen.

**Who we are**

We’re the biggest name in Europe’s vehicle remarketing industry, selling 1.3m vehicles per annum, across 60 locations and with a turnover of £2billion. We believe our people are the best in the business, they are friendly, expert and professional.

BCA is so much more than selling cars, from the dock to defleet and beyond, BCA touches over 3.5m vehicles a year, working with OEMs, fleet operators and dealers to provide the backbone of the UK's automotive supply chain. From technical and logistics services for new vehicles, refurbishment, storage and logistics for the growing used sector and the core remarketing and auction operation, BCA offers the economies of scale and diversity of services to meet the needs of an impressive portfolio of customers.

**Why work for BCA**

We are always interested in talented people to join our team. Because our employees are so important, we treat them properly. We try to make working for BCA rewarding in every sense, including a positive work environment, training and development opportunities as well as exciting career options.

As a company we are very charity focused with regular events taking place throughout the year to support various charitable organisations.

We offer plenty of benefits to our staff including:

- Discounts in the onsite canteen
- Employee Assistance Programme
- Eye care scheme
- Access to BCA Rewards which provides online and store discounts with a range of retailers
- Cycle to work scheme
- Training/apprenticeship offering
- Discounts in AA memberships
- Deals on new cars
- Company pension scheme

**Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

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