Customer Services Administrator
3 weeks ago
Job Title: Customer Service Administrator
Location: East Kilbride
**Salary**: TBA (dependent on experience)
Hours - 8-5pm Mon - Thu, 8-2pm Friday
Contract: Permanent, Full Time
**The Company**:
We are seeking a Customer Service Administrator to join our team at our head office In East Kilbride, where we have a very friendly team spirit in the office and Customer Service is always “high priority” in everyone’s day to day activities
If you are looking for an opportunity within a friendly atmosphere where no two days will be the same, this maybe the next step with your career
**The role**:
1. Sharing telephone calls from customers, clients & internal staff.
2. Ensure all enquiries and complaints are dealt with satisfactorily
3. Control all client specific accounts
4. Control Customer Care issues for specific accounts
5. To Liaise with MCD clients on a day to day bases booking jobs
6. Liaising with Site agents regarding Customer Care jobs on a day to day bases
7. To update and maintain all reports and KPI’s for clients and Management alike.
8. To ensure all relevant booking are sent to logistics department for routing/planning
9. To assist department staff where appropriate.
10. To ensure a smooth month end closure with all loose ends tied up
11. To file, plot and scan all relevant paperwork
A customer orientated individual with an eye for detail
Good administrate skills
Ability to work to set deadlines
Good written and verbal communication skills
A “can do” attitude
Ability to deal with large volumes of work at peak periods
Confidant telephone manner
Must have previous office based experience within a customer service environment
**Personality**:
Self-driven, uses own initiative and assesses own performance although can accept criticism. Mature and comfortable in dealing with people on all levels. Reliable, committed and determined to meet targets. Organised and well presented, keen for new experiences, must easily adapt to new procedures and systems.
**Computer Skills**
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£22,000.00 per year
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
**Experience**:
- Administrative Assistants & Receptionists: 1 year (required)
Work Location: One location
Reference ID: CUSTOMER SERVICES ADMINISTRATOR
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