Customer Service Advisor

9 months ago

East Grinstead, United Kingdom Fender Full time

**Fender Musical Instruments Corporation **is a world-famous brand with offices across the globe**. **Fender was born in Southern California and has built a worldwide influence beyond the studio and the stage. A Fender is more than an instrument; it's a cultural symbol that resonates globally.

**Fender EMEA** has an exciting opening for a **Customer Support Advisor - CEE **based out of our **East Grinstead** office in the UK. In the role of Customer Service Advisor, you will offer excellent care to the established dealer network and consumers whilst also providing key support to a team of Business Development Managers (BDMs).

The department provides key support for all service and parts-related issues, technical queries and return and repair of warranty products. A key aspect of the role is being able to provide high standards of customer service and support within Company guidelines.

**Main Responsibilities**
- Handle product returns including issuing RA numbers using in-house returns system and tracking return status with third-party warehouses and couriers (UPS and freight forwarders) for warranty and non-warranty repairs, goods sent in error and marketing stock.
- Raise queries with third-party warehouse for shipping errors including incorrect items received and missing or damaged goods.
- Raise credit memo requests from the sales and accounts departments through the returns system.
- Assist Business Development Managers with any dealer customer service or stock issues that arise.
- Ad-hoc projects as required.

This is an indication of the main responsibilities of the role and the Company reserve the right to amend the content of the role at its discretion.

**Person Specification**

**_ Essential Skills/Experience/Knowledge_**
- Proven Customer Service experience.
- Good knowledge and understanding of how guitars and amplifiers function.
- Excellent telephone manner.
- Accomplished written and verbal communication skills.
- Good IT Skills including working knowledge of Microsoft Word, Excel, and Office.
- Ability to work as part of a team and on own initiative.
- Ability to problem solve.
- Strong interpersonal skills and strong customer focus.
- Ability to prioritise work and adapt to changing priorities.
- Attention to detail.

**_Desirable Skills/Experience/Knowledge_**
- Experience using SAP.
- Experience of working in an office environment.
- Ability to develop and maintain professional working relationships.
- Experience of working in a customer service driven environment
- Good knowledge of FMIC product lines.

European languages are desirable.

  • Customer Service Advisor

    2 months ago

    East Grinstead, United Kingdom CV-Library Full time

    Would you like your next Customer Service Advisor role to offer hybrid working from home, hardly any weekend work, no evening shift work and benefits that include private healthcare, free parking and discounts on retailers, holidays and gym?   Our client, an industry leading membership...

  • Customer Service Advisor

    3 days ago

    East Grinstead, United Kingdom Jewson Full time

    **We are looking for an energetic and enthusiastic Customer Service Advisor to join our team in Jewson East Grinstead (RH19 1EU ) !** As a **Customer Service Advisor**, your role will be essential to keeping our branch running smoothly. From serving our customers at the trade counter and yard to processing customer orders, and from monitoring stock to...

  • Customer Service Advisor

    4 days ago

    East Grinstead, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money Advisor** - 2300016S) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money...

  • Customer Service Advisor

    13 hours ago

    East Grinstead, United Kingdom Jewson Full time

    **The Role** **Customer Service Advisor/Sales - Jewson - East Grinstead** At?Saint-Gobain?we pride ourselves on being?innovative,?customer focused, agile, open and?engaging and entrepreneurial. We are?also?proud to have been named a 'Top Employer' for 5 consecutive years.?If?you're?passionate about?working with people,?you're?ableto put your customer...

  • Customer Service Advisor

    6 days ago

    East Grinstead, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money Advisor** - 220006YG) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money...

  • Customer Service Advisor

    4 days ago

    East Grinstead, United Kingdom Clearline Recruitmentment Ltd Full time

    This role offers a competitive salary and many attractive benefits to reward you for your hard work, such as bonus schemes, the opportunity for a hybrid role, birthday leave and so much more. **Responsibilities** - Responsible for resolving day to day queries including processing of all orders and any correspondence relating to those orders with the...

  • French/spanish Customer Service Advisor

    3 days ago

    East Grinstead, United Kingdom Recruitment Solutions Full time

    French/Spanish - Customer Service Advisor **NO EXPERIENCE NEEDED ---- HYBRID ------ IMMEDIATE START ------CONTRACT** To provide extensive practical assistance to customers calling in for help and advice following an incident covered by insurance. - Maintain a clear and complete record of each assistance case and follow through on all assistance cases to...

  • Customer Service Advisor

    1 month ago

    East Oakley, United Kingdom Tlp Full time

    Customer Service Advisor Job Description: TLP Recruitment are seeking a highly motivated and customer-oriented Service Advisor to join a dynamic team.As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of the dealership.Ideally you will have experience working in the Motorhome/car...

  • Customer Service Advisor

    3 days ago

    South East, United Kingdom Hamilton Woods Full time

    Customer Service Advisor Temporary, 2 months+ £17 Umbrella Medway Hamilton Woods Associates are currently recruiting for a Customer Service Advisor on a temporary basis, for an organisation based in Medway. Duties and Responsibilities of the Customer Service Advisor: Manage and monitor the Customer Service inbox Act as first point of contact Log and...

  • Customer Service Advisor

    1 month ago

    South East, United Kingdom Hamilton Woods Full time

    Customer Service Advisor Temporary, 2 months+ £17 Umbrella Medway Hamilton Woods Associates are currently recruiting for a Customer Service Advisor on a temporary basis, for an organisation based in Medway. Duties and Responsibilities of the Customer Service Advisor: Manage and monitor the Customer Service inbox Act as first point of contact Log and...

  • Customer Service Advisor

    3 weeks ago

    East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Job Description Customer Service Advisor Permanent, Full-Time East Kilbride - onsite £25,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team.This is a full-time opportunity offering a salary of £25,000 plus benefits.Position Overview: The Financial Services Customer Representative...

  • Customer Service Advisor

    4 weeks ago

    East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Customer Service Advisor Permanent, Full-Time East Kilbride - onsite £25,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team.This is a full-time opportunity offering a salary of £25,000 plus benefits.Position Overview: The Financial Services Customer Representative will serve as the...

  • Customer Service Advisor

    2 weeks ago

    East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Customer Service Advisor Permanent, Full-Time East Kilbride - onsite £25,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team.This is a full-time opportunity offering a salary of £25,000 plus benefits.Position Overview: The Financial Services Customer Representative will serve as the...

  • Customer Service Advisor

    3 weeks ago

    East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Job Description Customer Service Advisor Permanent, Full-Time East Kilbride - onsite £25,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team. This is a full-time opportunity offering a salary of £25,000 plus benefits. Position Overview: The Financial Services Customer...

  • Customer Service Advisor

    4 weeks ago

    East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Customer Service AdvisorPermanent, Full-TimeEast Kilbride - onsite£25,000Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team. This is a full-time opportunity offering a salary of £25,000 plus benefits.Position Overview:The Financial Services Customer Representative will serve as the...

  • Customer Service Advisor

    4 weeks ago

    East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Customer Service AdvisorPermanent, Full-TimeEast Kilbride - onsite£25,000Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team. This is a full-time opportunity offering a salary of £25,000 plus benefits.Position Overview:The Financial Services Customer Representative will serve as the...

  • Customer Service Advisor

    4 days ago

    East Kilbride, United Kingdom Unternehmensgruppe Theo Müller Full time

    Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience,...

  • Automotive Service Advisor Position

    4 weeks ago

    East Grinstead, West Sussex, United Kingdom First Recruitment Services Full time

    We are seeking a skilled Automotive Service Advisor to join our client, a reputable automotive business near East Grinstead. The successful candidate will have prior experience, excellent communication skills, and a basic understanding of car mechanics.Key responsibilities include:Providing exceptional customer service and ensuring seamless vehicle...

  • Customer Service Advisor

    3 weeks ago

    East Anglia, United Kingdom Strive Supply Chain services ltd Full time

    Strive are a UK wide Supply Chain & Logistics management recruiter. Please visitstrive . co . ukfor additional roles across engineering, production, warehouse & transport operations. In order to make an application, simply read through the following job description and make sure to attach relevant documents. Customer Service Advisors £25,740 + Benefits ...

  • Customer Service Advisor

    3 weeks ago

    East Anglia, United Kingdom Strive Supply Chain services ltd Full time €24,000

    Strive are a UK wide Supply Chain & Logistics management recruiter. Please visitstrive . co . ukfor additional roles across engineering, production, warehouse & transport operations. In order to make an application, simply read through the following job description and make sure to attach relevant documents. Customer Service Advisors £25,740 + Benefits ...