Medical Customer Excellence

2 weeks ago


Reading, United Kingdom Bayer Full time

**At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.**

**Medical Customer Excellence (MCE) Reporting Specialist**

**Position: Major Tasks**
- Further develop the Medical CE dashboard landscape based on stakeholder feedback and needs in close collaboration with IT and 3rd party providers.
- Advise customers and partners on development of demand specifications for ad hoc report requests based on the ability to understand CE processes and stakeholder needs.
- Develop bespoke analytics on different data types such as customer engagement data and customer scientific journey metrics.
- Translate medical, pharmaceutical and managerial business demands on CE related topics across MA&PV into data queries and requirements for IT solutions while implementing and maintaining tools and databases, data filtering, aggregation and statistical analysis.
- Use specific BI tool knowledge, programming and query languages to develop new queries, reports and tools to address stakeholder needs
- Provide project contribution for global cross functional projects.
- Develop other people (peer education, training contribution etc.) to drive a data driven mindset and culture within MA&PV

**Position: Skills**:

- Bachelor s or Master s degree in computer or life science with several years of relevant business experience in the field of data sciences.
- Excellent experience in working with databases, on query language level and data analysis and reporting tools, i.e. Tableau, Power BI, Spotfire and Excel.
- Expertise in the principles of software development, quality management, process and service management.
- Strong customer focus as well as high degree of interpersonal and intercultural skills with proven conflict management/diplomatic capabilities.
- High passion for working together with foreign countries and cultures, ability to develop others, cooperate and work within a multi national team and stakeholders which are distributed among different time zones.
- Demonstrated ability to analyze and solve complex problems and new demands.
- Proven ability to lead project teams and to deliver solutions end to end
- Open minded and challenging the status quo
- Good knowledge in MS Office
- Fluent in English, both written and spoken

**Location**:
United Kingdom : Berkshire : Reading || United Kingdom : Cambridgeshire : Cambridge

**Division**:
Pharmaceuticals

**Reference Code**:
785751



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