Hotel Receptionist

3 weeks ago


London, United Kingdom Hotel Cafe Royal Full time

**Hotel Café Royal** enjoys an unrivalled setting, where the elegance of Mayfair, energy of Soho and sophistication of St. James combine. It's where history, culture, business and the stage are just steps away. That's one reason why, for 156years, people who make a difference have made their way through these doors.

**Your role**

As a**Receptionist** you will become part of an exceptional service team that engages with our guests throughout their patronage with us. Providing anticipative, yet unobtrusive service is an art and our skillful managers will be on hand toguide you through the process. Passion, knowledge and confidence are required trademarks for this position to successfully master the elegant delivery of our products and services.

Your primary duty as a Receptionist will be to provide our guests with unparalleled hospitality, from **a seamless arrival and departure experience**, to extensive reception services, assisting them with their queries and unexpressed wishes. You will provide information on hotel services and most importantly, as their host, **make our guests feel welcome** whilst they visit our energetic and vibrant city. You will also ensure hotel charges are processed diligently to guests’ accounts, invoices are accurate and all guest transactions are fulfilled in a very timelymanner.

**Your profile**:

- A natural elegance and passion for providing a luxurious level of service that is personalised, confident and calm
- Proven background within a luxury hospitality environment, ideally within a similar guest facing role or as a Hotel Receptionist
- Exceptional communication skills with the ability to connect with guests who possess little English speaking ability - fluent level of spoken English is essential and another language is advantageous
- Working knowledge of Opera is desirable
- This role involves shift work which will include early mornings, late nights, weekends and occasional overnight shifts in a 12-hour, 4 on / 4 off shift pattern.

**Your benefits**
- Competitive Salary
- Group Life Assurance and pension
- Amazing training and development opportunities
- On duty meals
- Uniform and weekly dry cleaning allowance
- Discounted room rates and F&B, as well as other lifestyle discounts such as gyms and local shopping


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