Guest Relations Executive

Guest Relations & Reception Manager

Inspire Resourcing Limited have the privilege to assist our award-winning client based in the heart of Derbyshire.

Due to continued success and excellent reputation, they are highly thought of and well known for outstanding customer service.

**The Role**

As Guest Relations & Reception Manager, you will lead a team of 4 receptionists and work alongside the kitchen and restaurant teams, delivering exceptional service and supporting in the overall guest experience.

Key activities to include,
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
- Respond to guest needs and anticipate their unstated ones
- Expect and react promptly to guests requirements and enquiries
- Actively listen and resolve guests complaints
- Oversee and coordinate all arrivals/departures
- Coordinate and manage communication between guests, staff and departments
- Promote all packages, promotions, and other facilities
- Ensure a memorable experience for guests
- Provide a high level of customer service at all times
- Use up-selling techniques to promote our services and facilities
- Support in the bar and restaurant

**Attributes of The Role**
- A high standard of personal presentation along with outstanding communication and active listening skills, verbal and written
- A good telephone manner customer service skills, patience and tact
- The ability to be calm and well organised, even when working under pressure
- The ability to handle cash, credit/debit cards and foreign currency
- The ability to operate standard office equipment
- IT literate and have hotel management software knowledge
- Familiarity with working in a bar/restaurant environment
- Accurate and have an attention to detail
- Social skills
- BS degree in hospitality management, business administration or related field
- Excellent problem resolution capability

**Salary**: 26-29K depending on experience

Hours: Due to the nature of the work these may vary and include weekends and bank holidays (40-48 per week)

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£29,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Flexitime

Supplemental pay types:

- Tips

Work Location: In person