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French Speaking Customer Service

4 weeks ago

Derby, United Kingdom Harper Recruitment Group Full time

**French Speaking Customer Service**
**Derby/ hybrid working**
**£12.05ph**
**Monday-Friday 9am-5.30pm**

**You must be fluent in French and English for this position**

Harper Recruitment are proud to be working in partnership with leading designer brand - Ted Baker, we are looking for a customer service champion to support their European customer base. You will be responsible for providing a first-class support serviceby assisting with enquiries, services and anything else Ted related

**What does the role involve?**
- Investigating and resolving customer complaints liaising with internal teams /customers/couriers
- Placing customer mail orders - providing a tracking service
- Processing returns, replacements, and refunds
- Maintaining product knowledge and promotions to provide a 1st class customer experience
- Raising customer tickets, handling stock enquiries, and data entry duties
- Demonstrate knowledge of product lines and services

**Who are we looking for?**
- Compulsory fluent written and oral in French and English.
- Excellent customer service skills either retail or contact centre
- Bubbly motivated team player
- Attention to detail with strong communication skills
- Problem solver with the ability to meet deadlines

Want to join this luxury brand start date will be ASAP - Submit your CV today to apply

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