Customer Representative
6 months ago
We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients. Your main duties will include:
**Duties**:
- Answering incoming calls and assisting customers with their inquiries
- Resolving customer complaints and issues in a professional and timely manner
- Providing product information and upselling additional services or products
- Assisting customers with placing orders or making changes to existing orders
- Performing data entry tasks to update customer information in the system
- Communicating effectively with customers to ensure their needs are met
**Skills**:
- Excellent phone etiquette and the ability to provide a positive customer experience over the phone
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Upselling skills to promote additional products or services to customers
- Effective communication skills to interact with customers and internal teams
**Job Types**: Full-time, Permanent
**Salary**: From £23,764.47 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Glasgow (preferred)
Work Location: In person
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