Customer Representative

6 months ago


Glasgow, United Kingdom Abacus Marketing Full time

We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients. Your main duties will include:
**Duties**:

- Answering incoming calls and assisting customers with their inquiries
- Resolving customer complaints and issues in a professional and timely manner
- Providing product information and upselling additional services or products
- Assisting customers with placing orders or making changes to existing orders
- Performing data entry tasks to update customer information in the system
- Communicating effectively with customers to ensure their needs are met

**Skills**:

- Excellent phone etiquette and the ability to provide a positive customer experience over the phone
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Upselling skills to promote additional products or services to customers
- Effective communication skills to interact with customers and internal teams

**Job Types**: Full-time, Permanent

**Salary**: From £23,764.47 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Glasgow (preferred)

Work Location: In person



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