Team Leader

5 months ago

Sunderland, United Kingdom Mental Health Matters Full time

**Working hours**: 37.5 hours per week (across 24 hour shift pattern, on rota basis) Salary: £28,500 with progression up to £31,500 per annum Based: Avalon House, St Catherine's Court, Sunderland, SR5 3XJ (a blend of office and home working required) About us Mental Health Matters (MHM) is a national charity with over 35 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.

Our Mental Health Helpline delivers services on behalf of a number of NHS Trusts and CCGs and has seen considerably growth over the last few years. About the role The Helpline is a 24/7 telephone crisis management, support and information service. We provide confidential emotional support to callers and provide information on local and national services specific to mental health and other issues. Our services also include online and texting support.

The Helpline is open 24 hours a day, 365 days a year. You will be responsible for the line management of a team. You will be involved in assisting the Helpline Manager in ensuring the delivery of KPI's and SLA's to enable achievement of all operational targets. You will effectively build and maintain a high performing team - managing performance and providing team members with regular, constructive feedback about their performance and behaviour.

You will facilitate meaningful one to one reviews and appraisals. About you We're looking for motivated individuals with experience of managing a team as well as working with vulnerable groups. You will hold a Level 3 Certificate in Counselling and have an appropriate qualification in Management, Social Care or equivalent. Flexibility is required to run a Helpline operating 24hrs/365 days per year.

You will need to be willing and able to work day shifts, night shifts, weekends and evenings on a rota basis, alongside the other team leaders. You will be able to participate in the on-call rota and will live within commuting distance of Sunderland. Training will be held in our COVID-secure Sunderland office on Enterprise Park during office hours. Once trained you must be able to work in the office or in a confidential room of your home on a rota basis.

A good internet connection is required. All other ICT equipment will be provided. What we offer You will go through our comprehensive, in-person training program in your first week of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues. MHM offers 25 days annual leave per annum, plus statutory holidays and a 5% contributory pension scheme.

  • Team Leader

    5 months ago

    Sunderland, United Kingdom Essential Care and Support Ltd Full time

    **Job Description**: Team Leader 40 hours per week £12.30 hourly rate (£25,584 per annum) Team Leaders provide a vital part in providing the people we support with the care and ability to improve their quality of life. We are currently looking for a Team Leader to join our team. As a team we support and help each person to achieve their goals and...

  • Team Leader

    5 months ago

    Sunderland, United Kingdom Card Factory Full time

    Job Introduction **Location: Sunderland** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    5 months ago

    Sunderland, United Kingdom Card Factory Full time

    Job Introduction **Location: Doxford Park Sunderland** **Contracted Hours Available: 19** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence,...

  • Team Leader

    5 months ago

    Sunderland, United Kingdom Card Factory Full time

    Job Introduction **Location: Sunderland** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    6 months ago

    Sunderland, United Kingdom Card Factory Full time

    Job Introduction **Location: Field Based (Van Driver) North East** **Contracted Hours Available: 42.5** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With...

  • Team Leader

    5 months ago

    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. Within our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based processes to...

  • Team Leader

    5 months ago

    Sunderland, United Kingdom SGS Care Ltd Full time

    **Job Title**:Senior Residential Support Worker / Team Leader **Provision**:Children's Home, 7 to 17, EBD 3 Bed **Salary**:Up to £28,000 + Enhancements **Location**:Sunderland **Reporting to**:Deputy / Registered Manager **Desired Qualification**:Level 3 Diploma in Residential Childcare OR equivalent Or Enrolled on **The role of Assistant Manager is...

  • Rework Team Leader

    2 months ago

    Sunderland, United Kingdom CV-Library Full time

    Rework Team Leader * Sunderland * Up to £27,500 + Shift allowance * 2 shifts, possibility to move to 3 shifts. * Permanent after trial period An automotive manufacturing business based in Sunderland, are looking for an enthusiastic Rework Team Leader to join the production department. The ideal candidate will have experience of reworking...

  • SEND Learning Support Assistant

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Leader Recruitment Group Full time

    Job Title: Learning Support AssistantLocation: SunderlandContract Type: Long termLeader Education is seeking a dedicated Learning Support Assistant to join our team at a Special Education Needs and Disabilities (SEND) school. The successful candidate will work with students aged 11-19 with autism and complex learning needs.The school has a recent Ofsted...

  • Automotive Team Leader

    1 month ago

    Sunderland, Sunderland, United Kingdom Pin Point Recruitment Full time

    Rework Team Leader We are seeking a skilled Rework Team Leader to join our production department in Sunderland. The successful candidate will be responsible for leading a team of rework operatives, ensuring their performance, safety, and training. They will work closely with Production Supervisors to plan and monitor quality issues, plan equipment and...

  • Team Leader

    5 months ago

    Sunderland, United Kingdom Change Grow Live Full time

    Overview: **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘ As a Team Leader working within Wear Recovery Sunderland you will provide support to people that have been identified as requiring help with addressing their opiate use. You will manage a team in order to...

  • SEND Learning Support Assistant

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Leader Recruitment Group Full time

    Job Title: Learning Support AssistantLocation: Not specifiedContract Type: Long termLeader Education is recruiting a Learning Support Assistant to work within a Special Education Needs and Disabilities (SEND) school. This school works with students aged 11-19 with autism and complex learning needs.The successful candidate will:Have a fully enhanced DBS on...

  • Customer Team Leader

    5 months ago

    Sunderland, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Broadway House, Springwell Road, Sunderland, SR4 8NW - Pay: £12.10 per hour + great benefits - Contract: 20-28 hours per week + regular overtime, 9 month temporary contract, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be...

  • Customer Team Leader

    5 months ago

    Sunderland, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 31 Chiswick Square, Sunderland, SR5 3PZ- Pay: £13.32 per hour- Contract: 25 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings from 5:30am, afternoons, late evenings until 10:00pm and weekends, to be discussed at interview- Full, paid training provided- - You...

  • Customer Team Leader

    5 months ago

    Sunderland, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Whitburn - Mill Lane, Grey Horse Buildings, Elders Walk, Sunderland, SR6 7EL- Pay: £12.10 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (from 6am), afternoons, late evenings (until 11pm) and weekends, to be discussed at interview.-...

  • Senior Team Leader

    4 weeks ago

    Sunderland, Sunderland, United Kingdom ASSYSTEM Full time

    Job TitleWe are seeking a Senior Team Leader to join our team at Assystem.Job DescriptionThe Senior Team Leader will be responsible for leading and managing engineering teams for Front End Engineering Delivery on the RR SMR project. This role involves forming, leading, and managing engineering teams to deliver high-quality results.Key ResponsibilitiesLead...

  • SEND Learning Support Assistant

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Leader Recruitment Group Full time

    Job Title: Learning Support AssistantLocation: Not SpecifiedContract Type: Long termLeader Education is recruiting a Learning Support Assistant to work within a Special Education Needs and Disabilities (SEND) school.This school works with students aged 11-19 with autism and complex learning needs.A recent Ofsted rating of 'Good' is underpinned by a dedicated...

  • Community Team Leader

    6 months ago

    Sunderland, United Kingdom tombola Full time

    **Remote** **Hours: 40 (Shift patterns available below)** **Salary: £30,169.15** **Are you a motivational leader with excellent communication skills and a passion for creating positive digital experiences? Do you enjoy leading a team **helping them feel like they have hit the jackpot?** At tombola, the Community Team Leader plays a critical role in...

  • SEND Learning Support Assistant

    4 weeks ago

    Sunderland, Sunderland, United Kingdom Leader Recruitment Group Full time

    Job Title: Learning Support AssistantLocation: Not SpecifiedContract Type: Long termLeader Education is recruiting a Learning Support Assistant to work within a Special Education Needs and Disabilities (SEND) school.This school works with students aged 11-19 with autism and complex learning needs.A recent Ofsted rating of 'Good' is underpinned by a dedicated...

  • Care Team Leader

    5 months ago

    Sunderland, United Kingdom Swanton Care and Community Full time

    **As Care Team Leader you will provide practical assistance and emotional support to empower your team to enable the people we support to achieve their goals and aspirations.** **Position: Care Team Leader** **Salary**: £12.80 per hour. **Location**: Roker, Sunderland **Hours**: Full time 40 hours per week, to meet the needs of the service. **WE ARE...