Sales Support Specialist
3 weeks ago
My exciting Cheltenham based client who are a Global B2B Software
Specialist are looking for 2 x Customer Support specialists to join
their team.
These are entry-level roles which would suit either a school leaver
or Graduate possessing a keen interest in Software/Technology.
The primary function of the role is to support customers during
pre-sales onboarding and throughout the customer life cycle.
Based at my clients modern offices in Cheltenham, the role is full
time and permanent working Monday-Friday, hours of work are
predominantly 9-5 however the client do offer a flexi working policy.
**Benefits**:
- 25 days holiday plus bank holidays
- Allowance for Gym
membership
- Allowance for internet at home
- Pension
contribution
- Flexi time
**Duties and Responsibilities**:
- Respond to customers within agreed SLA's
- Handle customers
- Respond to customers
in a pro-active and professional manner
- Effectively
communicate product technical information to customers as
required
- Maintain customer metrics and client-related
performance indicators
- Escalate issues to client support teams
according to SOP's
- Log and monitor client feedback and
escalate where necessary to senior management
- Logical thinker
- Excellent Communication skills
- Excellent Microsoft Excel skills
- Good keyboard skills
- Ability to pick up new systems
- Inquisitive
- Ability to
work both in a team and independently
- Tenacious with the
ability to work well under pressure
My client are also offering a great basic salary alongside
career progression
-
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