Customer Advice Centre Advisor
7 months ago
** Job Title**: Customer Service Advisor
**Duration**: 3 - 12 months temporary ongoing
**Job Type**: Contract, potential to be made permanent
**Location**: Nottingham
**Pay Rate**:£11.43 per hour PAYE
**Working Hours**:
You will be required to work on a shift basis of 37.5 hours per week with shift patterns varying
between the hours of 8.00am
- 8.00pm, Monday - Friday.
Once you have completed training, you will be assigned to a Team and will be allocated a shift Pattern which includes a Saturday 1 Week in 4, if you work a Saturday you will get one day off during the week)
**Role Overview**
- You will be responsible for supporting the successful operational delivery of Green Funding Solution schemes, ECO4, ECO+ and Able to Pay, to support our customers in improving the energy efficiency rating of their home.
- Delivering Energy Efficiency advice working towards an NVQ Level 3 Award in Energy Awareness
- Delivering excellent customer service to every customer, working closely with your wider team, your Team Manager and scheme leads.
- Managing customer data using MS Dynamics, to support the day-to-day tracking of residents throughout different stages in their journey.
- Having direct customer communication and managing expectations, contacting customers to explain any changes to the project process or customer journey. These customers could be residents, landlords or charities.
- Being adaptable to take on ad-hoc requests from your team and Team Manager to support changing project needs.
- Representing the team by building strong, effective, and productive relationships across wider business and external stakeholders, including Local Council Authorities.
- Problem Solving, being proactive and taking initiative to find solutions and share best practice across the wider team
**Requirements**:
***
- Incredible communication skills - both verbal and written
- Previous experience of delivering exceptional customer service
- Strong spelling and grammar competency
- Great computer literacy and attention to detail
- Brilliant attitude with a desire to do the right thing - be approachable, friendly, reliable, honest and to show empathy and patience for customers through brilliant conversations
- Able to deal with ambiguity and change
- Agile working behaviours - ability to self-organise, responding to customer needs and taking ownership
- A desire to continuously improve, with a willingness to try new ideas and being capable of providing good insight
- _
- Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names._
- We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants._
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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