Veterinary Receptionist Part Time

5 months ago


Windlesham, United Kingdom Windlesham Village Vets Full time

We are a thriving and busy independent small animal practice, with a close team and we are looking for a new member of the team on reception

At our veterinary clinic, we believe that the initial interaction a client experiences sets the tone for their entire journey with us. You are often the first and last person they encounter, making you an integral part of the team.

We are on the lookout for an exceptional individual who thrives on delivering great customer care and treats each client as a unique individual.

You will have a natural ability to take a stressful client or situation and guide interactions toward a positive outcome. If you're someone who finds joy in exceeding expectations and making a difference, we invite you to join our team.

You will report to the Customer Care Manager and work closely with other team members, clients and colleagues to meet the needs of patients and their owners.

There will be room for growth in this role to take on more responsibility and expand as an individual, and learn new skills. We work closely with an orthopaedic team so growth to deal with bookings is available.

CUSTOMER SERVICE
- Meet and greet clients providing a first point of contact on arrival at the practice.
- Book client appointments.
- Must have a good telephone manner and keep accurate notes of discussions or correspondence with clients.
- Provide warm and approachable customer service at every point in the client journey.
- Maintain client confidentially at all times and ensuring conversations are professional when clients are present.
- Deep cleaning consult rooms and reception space, ensuring at all times it is presentable and clean, this will involve moving items to scrub and tidying the vets’ desks etc.
- General support of front desk and others in the practice.
- Assist with putting orders away and on the shelves.
- Deal with emotional situations in a kind, caring and professional manner.

FINANCIAL
- Take cash and card payments using the system.
- Assist with basic finance and insurance enquiries.
- Assist regarding outstanding balances.

7 hour shifts
Wednesday 12:30-7pm & Friday 12:30pm-7:30pm. Flexibility to cover overtime, staff sickness or holidays will be required.

Veterinary experience required

**Job Types**: Part-time, Permanent

Pay: From £13.00 per hour

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Veterinary Receptionist: 1 year (required)
- Customer Service: 2 years (required)

Work Location: In person



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