Claims Crime Prevention Consultant

6 months ago

Ipswich, United Kingdom LV= General Insurance Full time

**Who we are**

We are not your average insurance company; in fact, we strive to be different. You will not find strict dress codes, jargon-filled documents, or unrealistic targets here. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers.

LV= GI is a large, multi-award-winning general insurance company, with nearly 7 million customers and aspirations for future growth. Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.

**Diversity & Inclusion**

At LV=GI, we value diversity and inclusion and back this up with our accreditations. Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, a Disability Confident employer, Stonewall Diversity Champion members, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.

At LV=GI, we encourage our people to advocate for what they need, we listen, and we act - this could include providing assistive technology, ergonomic specialist equipment, mentoring and coaching, or flexibility in the way you work, among a wide range of other adjustments.

**The Details**

We are growing our team in our Claims Crime Prevention Team in Ipswich and are seeking to appoint a CCPT Motor Single Vehicle Consultant

**Role Description**

To protect LV= and its customers from fraud by investigating a portfolio of potentially fraudulent Single Vehicle motor claims (Theft, Fire, Vandalism, RTA), providing support and feedback to other areas of the business to raise fraud awareness. Work with external law enforcement agencies and regulatory bodies to support wider industry action to combat fraud.

**Key Accountabilities**:
Responsibility for the decision making in respect of the retention of referrals from internal and external sources to the Claims Crime Prevention Teams. When deemed genuine, minimise impact to the customer journey by returning claims with clear rationale and constructive feedback.

To manage personal portfolio and proactive investigation of a range of insurance claims fraud scenarios utilising investigation techniques and suppliers appropriately, minimising leakage to the business. Where a claim is deemed potentially fraudulent capture and highlight relevant concerns and record this information across all systems and databases.

Display knowledge of how to use and interpret conversation management skills in active situations and have the ability to highlight key factors for investigation

To proactively manage complaints in line with LV= policy and procedures within own authority limit.

Be responsible for complying with all internal, regulatory and statutory standards and controls so that the requirements of LV= and regulatory bodies are met. Liaise with law enforcement and industry bodies.

Manage own self development and contribute to 1-2-1’s, team discussions, and continuous improvement programmes.

Manage customer expectations, claims lifecycle and outcomes

Knowledge and awareness of strengths and weaknesses of individual claims

To conduct intelligence searches as required to aide decision whether to retain or return claim

To provide feedback of an appropriate standard on all claims returned to Operations

To engage with other departments, support relationships and provide technical support

To support CCPT by investigating potential fraudulent claims within agreed authority and skill level

Understanding of the different types of fraud scenarios and determining appropriate investigations to resolve suspicions of fraudulent activity

Negotiate effectively with Customers to conclude settlement if appropriate

To demonstrate excellent communication skills both over the telephone and face to face at all levels

To manage all complaints and to be responsible for maintaining contact with our customer through the complaint procedure, including keeping the complaints database up to date

To be aware of and be able to demonstrate an understanding of claims and underwriting processes used across LV= Operations

To understand and adhere to all TCF principles

To identify and highlight specific fraud trends

To help raise awareness across the business of fraud through the sharing of trends and case studies via appropriate channels

**About you**:
To demonstrate a basic understanding of claims processes/procedures

To have a basic understanding of investigation principles

A basic understanding of insurance case law relating to fraud

To have a basic understanding of principles of insurance, money laundering and POCA

To have a working knowledge of the Data Protection Act/GDPR

Basic knowledge of Insurance Fraud Register, Paid Away and SARS

**What we can offer you**

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from
- so you can pick a package that’s perfect for you. We also offer flexib

  • Motor Claims Crime Prevention Consultant

    7 months ago

    Ipswich, United Kingdom LV= General Insurance Full time

    LV=GI have a fantastic opportunity for a Motor Claims Crime Prevention Consultant to join our family of accomplished people in the Crime Prevention Teams. This role will be working from the Leeds, Ipswich or Bournemouth offices with the opportunity to work from home with 2 - 16 days per month working with your team in the office. We adopt a flexible working...

  • Motor Claims Crime Prevention Consultant

    6 months ago

    Ipswich, United Kingdom LV= General Insurance Full time

    Who we are We are not your average insurance company; in fact, we strive to be different. You will not find strict dress codes, jargon-filled documents, or unrealistic targets here. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers. LV= GI is a large, multi-award-winning general...

  • Claims Consultant

    7 months ago

    Ipswich, United Kingdom LV= General Insurance Full time

    **Who we are** We are not your average insurance company; in fact, we strive to be different. You will not find strict dress codes, jargon-filled documents, or unrealistic targets here. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers. LV= GI is a large, multi-award-winning general...

  • Insurance Claims Handler

    6 months ago

    Ipswich, United Kingdom Future Sourcing Group Limited Full time

    **Job Title**: Claims Handler **Location**: Otley, Suffolk **About The Client **:Our client is a distinguished provider of specialized insurance solutions for the commercial and agricultural sector. With a deep understanding of the unique challenges faced by their clients, they are dedicated to delivering exceptional service and tailored insurance...

  • Insurance and Claims Expert

    1 month ago

    Ipswich, Suffolk, United Kingdom Willis Towers Watson Full time

    At Willis Towers Watson, we are seeking a skilled Insurance and Claims Consultant to join our team. This role offers an exciting opportunity to work in a dynamic environment where you will be responsible for managing low value claims allocation.About the RoleManage low value claims allocationUnderstand insurance industry and claims handlingTake individual...

  • Claims Investigator

    7 months ago

    Ipswich, United Kingdom ExamWorksUK Full time

    An exciting opportunity has arisen for individuals with experience of taking statements in a police, insurance or legal capacity to join our team here at EWIS. We have several Nationwide positions to join our expanding team of field-based Claims Investigators. You will be assisting on cases relating to accident investigation and fraud...

  • Disability Claims Evaluator

    2 months ago

    Ipswich, Suffolk, United Kingdom Maven Consulting Group Ltd Full time

    About Maven Consulting Group LtdWe are seeking an experienced Disability Claims Evaluator to join our team at Maven Consulting Group Ltd. As a Disability Claims Evaluator, you will be responsible for conducting assessments of individuals with disabilities or health conditions to understand how they affect daily life.Key Responsibilities:Carry out 5 client...

  • Senior Motor Claims Adjuster

    3 days ago

    Ipswich, United Kingdom Gallagher Full time

    **Motor Claims Adjuster - Level 6** **Remote Working Opportunity!** - Based either remotely or in one of our UK offices, the purpose of this role is to investigate insurance claims to determine the extent of liability on behalf on the client. The role will involve examining the damages to people and property (homes, vehicles and offices), as well as...

  • Claims Handler

    4 days ago

    Ipswich, United Kingdom LV= General Insurance Full time

    **What Are We Looking For?** We’re looking for a Motor Personal Injury consultant, based in our Bournemouth, Ipswich or Leeds office. You’ll have great negotiations and relationship-building skills and share our passion for outstanding customer service. You’ll be an empathetic listener who can adapt your style to get the best outcome for your...

  • Medical Consultant

    1 week ago

    Ipswich, Suffolk, United Kingdom GAIA RECRUITMENT LIMITED Full time

    About the RoleAs a highly skilled Medical Consultant, you will be responsible for assessing customers with multiple clinical issues and creating written reports to support their benefit claims. With a strong background in nursing, occupational therapy, or physiotherapy, you will leverage your expertise to provide high-quality assessments and develop your...

  • Senior Sustainability Consultant

    2 weeks ago

    Ipswich, Suffolk, United Kingdom Allen & York Full time

    Job OverviewWe are looking for a skilled and experienced Senior Environmental Consultant to lead our team's environmental projects. The ideal candidate will have excellent project management skills and a strong understanding of environmental regulations.The successful candidate will be responsible for:Managing environmental claims projects and ensuring...

  • Security Control Room Operator

    3 days ago

    Ipswich, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Security Control Room Operator** **LOCATION: Buttermarket, Ipswich** **PAY RATE: £9.88 PER HOUR** **SHIFT PATTERN: As required** **Job Objective & Responsibilities**: - Ensuring the security and safety of customer buildings and personnel. - Monitoring CCTV and controlling access and egress at electronic control points -...

  • Risk Management Consultant

    2 weeks ago

    Ipswich, Suffolk, United Kingdom CV-Library Full time

    CV-Library is looking for a highly skilled Risk Management Consultant to join our team in Suffolk. The ideal candidate will have a strong background in health and safety, with a proven track record of implementing effective risk management strategies.The successful candidate will be responsible for monitoring risk assessments, conducting regular audits and...

  • Consulting Services Specialist

    2 weeks ago

    Ipswich, Suffolk, United Kingdom Allen & York Full time

    Allen & York is looking for a Consulting Services Specialist to join their team and contribute to the delivery of high-quality environmental projects.This exciting opportunity offers the chance to work on complex projects, manage budgets, and deliver results-driven solutions.Main Responsibilities:Deliver project management services, including fieldwork, data...

  • Safety Management Consultant

    2 weeks ago

    Ipswich, Suffolk, United Kingdom E-Fab Recruitment Full time

    Safety Management Consultant OpportunityE-Fab Recruitment is seeking a highly experienced Safety Management Consultant to join our team. As a key member of our Civil Engineering division, you will provide expert advice and guidance on health, safety, and wellbeing matters.The ideal candidate will have a strong background in health and safety, with a minimum...

  • Information Security Consultant

    1 month ago

    Ipswich, United Kingdom Hamilton Barnes Full time

    Information Security Consultant – Secure Your Future with Us Are you ready to make waves in the cybersecurity world?We're looking for an Information Security Consultant to lead the charge in risk assessments, governance frameworks, and high-stakes problem-solving.This is your chance to work with a forward-thinking team, get certified, and cement your...

  • Information Security Consultant

    1 month ago

    Ipswich, United Kingdom Hamilton Barnes 🌳 Full time

    Information Security Consultant – Secure Your Future with UsAre you ready to make waves in the cybersecurity world? We’re looking for an Information Security Consultant to lead the charge in risk assessments, governance frameworks, and high-stakes problem-solving. This is your chance to work with a forward-thinking team, get certified, and cement your...

  • Information Security Consultant

    1 month ago

    Ipswich, United Kingdom Hamilton Barnes 🌳 Full time

    Information Security Consultant – Secure Your Future with UsAre you ready to make waves in the cybersecurity world? We’re looking for an Information Security Consultant to lead the charge in risk assessments, governance frameworks, and high-stakes problem-solving. This is your chance to work with a forward-thinking team, get certified, and cement your...

  • Information Security Consultant

    1 month ago

    Ipswich, United Kingdom Hamilton Barnes Full time

    Information Security Consultant – Secure Your Future with UsAre you ready to make waves in the cybersecurity world? We’re looking for an Information Security Consultant to lead the charge in risk assessments, governance frameworks, and high-stakes problem-solving. This is your chance to work with a forward-thinking team, get certified, and cement your...

  • Information Security Consultant

    1 month ago

    Ipswich, United Kingdom Hamilton Barnes 🌳 Full time

    Information Security Consultant – Secure Your Future with Us Are you ready to make waves in the cybersecurity world? We’re looking for an Information Security Consultant to lead the charge in risk assessments, governance frameworks, and high-stakes problem-solving. This is your chance to work with a forward-thinking team, get certified, and cement your...