Senior Visitor Services Assistant

2 weeks ago


Hutton le Hole, United Kingdom Ryedale Folk Museum Full time

**Senior Visitor Services Assistant**

Ryedale Folk Museum is located in the heart of the North York Moors National Park. For almost sixty years we’ve conserved some of the area’s most magnificent heritage for current and future generations to enjoy. Our atmospheric buildings and collections, spread over six acres, tell a story about a rural way of life since Iron Age.

The Museum also features a gift shop and art gallery.

**If you are interested in an informal conversation about the role please contact**

**Hannah Highsted, Operations Manager on 01751 417367.**

**How to apply**

2. Complete the Diversity Monitoring form

**Application deadline - 9am Thursday 26 January**

**Applicants invited to interview will be informed by Wednesday 3 August.**

**Job Title**: Senior Visitor Services Assistant **Reporting To**:Operations Manager

**Pay**: £11/hour **Contract**:March - mid-November 2023

**Working days**

We are interested in hearing from people who can work 2-3 weekends a month and an extra 1 or 2 days a week.

Pl

**Working hours**:
9.30am - 5.30pm from Apil to September on weekdays

9.00am - 5.30pm from April to September on weekend days

9.30am - 4.30pm in March, October and November on weekdays

9.00am - 4.30pm in March, October and November on weekend days

Occasional evening work may be required.

**Main Responsibilities**
- Ensure that all visitors are greeted with a warm welcome (and goodbye) and receive a consistently high standard of customer service.
- Work with other staff and volunteers, supporting each other with front of house tasks, making sales and operating the point-of-sale systems.
- Be the lead member of staff (alongside another member of staff) at the weekends, dealing with arising and emergency issues.
- Sell admission tickets and provide all visitors will help and clear advice about their visit to the Museum (and the wider North York Moors National Park).
- Set up the point-of-sale system and cash-up each day.
- Maintain a high-standard of presentation throughout the reception, retail and art gallery areas - replenishing and rotating stock (in a timely manner) and cleaning as required.
- Open and close the Museum’s buildings ensuring safety and security measures are met (weekends only) and undertake light cleaning duties of the toilets (weekends only).
- Understand the alarm systems and emergency procedures and assist with or carry out the evacuation of the site in the event of an emergency.
- Feed the animals and be observant about any causes for concern (weekends only).
- Undertake administrative tasks including answering visitor enquiries and data entry.

**Other duties**
- Preparing retail stock for sale, including pricing items and displaying point of sale and restocking merchandise cupboards.
- Liaise with the Retail Coordinator and/or Director on any matters relating to retail, stock levels or quality issues.
- Attend staff meetings and training.
- Administer first aid (full training will be provided).
- Adhere to the health and safety policy and procedures. Be aware of risks and ensure that these are minimised, including cash handling processes.
- Take pride in your personal presentation, complying with the agreed dress code and wearing any designated uniform or clothing as required.

**Job Types**: Part-time, Fixed term contract
Contract length: 9 months
Part-time hours: 16-32 per week

**Salary**: £11.00 per hour

Schedule:

- 8 hour shift

Work Location: One location

Application deadline: 26/01/2023


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