Customer Services Consultant Yatesodbury Dmb

3 weeks ago

Yate, United Kingdom Post Office Ltd Full time

**Summary**:
**Salary**: starting from £12.62 and raising to £14.53 after 12 months

**Grade**: CSC

**Hours**: 24 hour per week

**Contract Details**: Fixed Term

**Location**: Yatesodbury Branch

**Reporting to**: Branch Manager

**Division**: Retail

At Post Office, we aspire to be at the very heart of customers’ choice by becoming the most trusted provider of essential services to every person in the land.

Working as part of our busy team, building a great rapport with customers will come naturally to you as you work in all areas of the Post Office, including the Counter, Postshop, Travel Area and Meet & Greet.

You will need the ability to communicate easily and effectively with customers and match our products to their needs. A genuine enthusiasm for delivering exceptional customer service, while driving sales of our innovative products and services is essential.

**The Purpose of the Role**:
Working in one of our Directly Managed Branches (DMBs), the purpose of this role is to Wow our customers by offering a consistent level of customer service, introducing them to our fantastic range of services and financial products that meet their needs.

**Principal Accountabilities**:

- Giving every one of our customers outstanding customer experience, so that they can always be “Wowed”.
- Greeting and building a strong rapport with our customers, highlighting the benefits of our products and services.
- Generate high quality sales opportunities by generating customer referrals and appointments as appropriate.
- Working as an integral part of a team, being flexible and adapting the way that you work, understanding how you contribute towards the overall financial success of the branch.
- Processing our wide range of transactions and balancing both monies and stock with a high degree of accuracy and compliance to our branch standards.
- Provide advice to customers to ensure that they select the right product that meets the needs of the customer, e.g. Mails, Travel Money etc.
- Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements.

**Qualifications, Experience & Skills**:
Knowledge
- In the role you will need to demonstrate an excellent knowledge across our whole range of products and keep yourself updated with any product changes, including those offered by our competitors.
- You understand what outstanding customer service looks, feels and sounds like; this is an important foundation to your knowledge base.

Customer Service
- You demonstrate passion and enthusiasm to Wow your customers and be able to hold friendly, informed conversations about our products and services, keeping up the engagement even when things get busy.

**Skills**:

- Your personality and qualities are what we value the most at Post Office.
- We need our people to embody our key values of care, challenge, and commit. We want our people to be passionate about our products and to be friendly and warm in their conversations with our customers.
- You will need to be a great team player who understands and respects everybody’s contribution to our success and is able to proactively help and support fellow team members, sharing your knowledge and ideas.

**About Post Office**:
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK’s banks and building societies put together.

We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.

**Our Ways of Working** underpin everything we do, they are the “How” of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.

By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short**:Working in partnership**, as **one team**, we **deliver **amazing results

**The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the j

  • Customer Service

    3 days ago

    Yate, United Kingdom Kingfisher Labels Ltd Full time

    It's an exciting time at Kingfisher Labels Ltd and due to extensive sales growth we have an opportunity for a new Customer Service representative. **Salary**: From £24,000.00 per year **Benefits**: - On-site parking Schedule: - Monday to Friday Supplemental pay types: - Bonus scheme **Education**: - GCSE or equivalent...

  • Customer Service Advisor

    3 weeks ago

    Yate, United Kingdom Kinaxia Logistics Full time

    David Hathaway are looking to recruit a Customer Service Advisor to join their team at their site in Yate. The role of the Customer Service Advisor will be provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.Monday...

  • Customer Service Advisor

    7 days ago

    Yate, United Kingdom Kinaxia Logistics Full time

    David Hathaway are looking to recruit a Customer Service Advisor to join their team at their site in Yate. The role of the Customer Service Advisor will be provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.Monday...

  • Customer Services Assistant

    3 days ago

    Yate, United Kingdom Get Staffed Online Recruitment Full time

    **Customer Services Assistant** **Location**: Yate, Bristol **Salary**:depending on experience **Job type**: Full-time, permanent (37.5 hours per week, Monday-Friday) Our client is a Bristol based wholesale company, and they are currently seeking a Full Time, Permanent, Customer Services / Telesales Assistant to join their friendly sales team based in...

  • Customer Services Advisor

    1 month ago

    Yate, United Kingdom Circadian Trust Full time

    We have an exciting opportunity to join our Customer Service Team at Yate Active Centre! As a Customer Services Advisor you will - Be responsible for making bookings and payment for activities at the centre. - Handle general and sales enquiries from customers. Who we are looking for.. - Someone who is friendly and dynamic, with strong communication skills...

  • Customer Services Assistant

    5 days ago

    Yate, United Kingdom Get Staffed Online Recruitment Full time

    Customer Services AssistantLocation: Yate, BristolSalary: depending on experienceJob type: Full-time, permanent (37.5 hours per week, Monday-Friday)Our client is a Bristol based wholesale company, and they are currently seeking a Full Time, Permanent, Customer Services / Telesales Assistant to join their friendly sales team based in Yate, Bristol.Don’t...

  • Customer Service Administrator

    1 week ago

    Yate, United Kingdom COAST Recruit Full time

    **Customer Service Administrator** **Permanent** **Yate** **Monday - Friday 9am - 6pm.** **£23000 - £26000 - dependant on industry experience** Our client based in Yate are a leading logistics company operating within the UK haulage and warehouse sector. They are now currently looking for a new member to join their team due to continued expansion -...

  • Customer Service Advisor Sales

    4 weeks ago

    Yate, United Kingdom Jewson Builders Merchants Full time

    **The Role - Customer Service Advisor - Sales** This role is working with **Jewson** in **Yate** part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow. At STARK Group, we have a...

  • Customer Assistant

    5 days ago

    Yate, United Kingdom Lidl in Deutschland Full time

    Summary £12.00 - £13.00 per hour | [20] hour contract | Day shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. ...

  • Customer Advisor

    4 days ago

    Yate, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 15 hours per week** **15 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Yate** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...

  • Service Coordinator

    1 month ago

    Yate, United Kingdom Grafton Recruitment Full time

    Service Coordinator Salary: £27,000 Location: Yate Hybrid working Grafton Recruitment are delighted to be working with an established, global leading business for a Service Coordinator to join their team based in Yate. The role of Service Coordinator will be to provide exceptional levels of customer service to customers, and an administrational support to...

  • Service Coordinator

    1 month ago

    Yate, United Kingdom Grafton Recruitment Full time

    Service Coordinator Salary: £27,000 Location: Yate Hybrid working Grafton Recruitment are delighted to be working with an established, global leading business for a Service Coordinator to join their team based in Yate. The role of Service Coordinator will be to provide exceptional levels of customer service to customers, and an administrational support...

  • Internal Only

    4 days ago

    Yate, United Kingdom South Gloucestershire Council Full time

    **How you'll make a difference**: *** The One Stop Shop (OSS) service supports the Councils more vulnerable customers, who often have complex needs and require more in depth assistance. You will work with the OSS Manager in delivering the support needed, ensuring that day to day operations run smoothly and our team of Customer Care Officers receive clear...

  • Graduate Recruitment Consultant

    4 days ago

    Yate, United Kingdom Long-term Teachers Ltd Full time

    Are you excited by the idea of working in a fast paced environment that financially rewards success, the ability to progress quickly, and be part of building a young and rapidly growing company?  Created in 2018, this company operates in the Education sector supporting schools secure the best educators to inspire the next generation. Since the launch, the...

  • Customer Care Officer

    1 month ago

    Yate, United Kingdom South Gloucestershire Council Full time

    **How you'll make a difference**: *** - You will make a difference as a Customer Care Officer by providing support to vulnerable members of the community and offering guidance to help them solve their queries.**What will you be doing?** - You will be the face and voice of the council with no two days being the same, but you’ll be talking directly with the...

  • Field Service Engineer

    1 week ago

    Yate, United Kingdom ADR Eng Specialists Ltd Full time

    Your New CompanyA leading brand in the supply and maintenance of fork lift truck machinery across the UK and abroad. This company offers a service and maintenance package to multiple clients with respect to various fork lift trucks and other material handling equipment are recruiting a Field Service Engineer in the South Wales / Bristol / Gloucester...

  • Field Service Engineer

    1 month ago

    Yate, United Kingdom ADR Eng Specialists Ltd Full time

    Your New CompanyA leading brand in the supply and maintenance of fork lift truck machinery across the UK and abroad. This company offers a service and maintenance package to multiple clients with respect to various fork lift trucks and other material handling equipment are recruiting a Field Service Engineer in the South Wales / Bristol / Gloucester...

  • Cleaner

    1 day ago

    Yate, United Kingdom Property Support Services Full time

    Job Advert **Cleaning Operative** **Location**: Next Yate, Link Road, BS37 4FT **Salary**:£12 per hour **Contract**:15 hours per week Monday to Friday 0800-1100 PSS group are a nationwide Soft Facilities Services provider, who work with some of the biggest names in retail, entertainment, facilities management and more. **Cleaning Operative...

  • Field Service Engineer

    1 week ago

    Yate, United Kingdom ADR Eng Specialists Ltd Full time

    Your New Company A leading brand in the supply and maintenance of fork lift truck machinery across the UK and abroad. This company offers a service and maintenance package to multiple clients with respect to various fork lift trucks and other material handling equipment are recruiting a Field Service Engineer in the South Wales / Bristol / Gloucester area ...

  • Field Service Engineer

    1 week ago

    Yate, South Gloucestershire, United Kingdom ADR Eng Specialists Ltd Full time

    Your New Company A leading brand in the supply and maintenance of fork lift truck machinery across the UK and abroad. This company offers a service and maintenance package to multiple clients with respect to various fork lift trucks and other material handling equipment are recruiting a Field Service Engineer in the South Wales / Bristol / Gloucester area ...