Retail Assistant

3 months ago

London, United Kingdom Royal Academy of Arts Full time

**_Please note, this role is offered on a Casual contract with flexible, ad-hoc work on weekdays, weekends, bank holidays, and public holidays. _**_The Royal Academy of Arts is under no obligation to offer you hours. _**

**About this Role**

We are currently looking to recruit enthusiastic and customer focused Retail Assistants to join our Retail team on a Casual basis.

The RA Shops are a respected, well-loved and highly successful part of the RA visit; every Retail Assistant will work as part of the Visitor Membership and Welcome team delivering the retail offer; a service and environment that reflect the ambitions and positioning of the RA.

Recognising the importance of a consistently excellent welcome across all Front of House operations, the primary objective of this role is to provide frontline customer service and sales within an expert retail team, maximising sales, and trading opportunities.

**About You**

You will be a dynamic ,customer service focussed individual who believes in putting the needs of a varied audience at the heart of what you do. An art or curatorial background is not essential to this role.

You will have first-class customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, proactive assistance and clear information to all those visiting or working at the Academy.

You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA's story.

The RA dates way back to 1768 when a group of artists and architects persuaded King George lll to help them to ‘establish a society for promoting the Art of Design'. The original academy, in Pall Mall, was less than 10 meters long. Since then, there have been many changes, though the RA’s core purpose of bringing art and design to a broad audience and championing art and artists still holds true.

Today we are a contemporary art organisation hosting internationally acclaimed exhibitions and through investment in employee training and development, with courses such as Unconscious Bias, LGBTQ+ Awareness, Bystander, and Mental Health First Aid training, we are striving to foster a safe space for everyone through positive action. We also have Employee Network Groups, Ways In Groups, and an Employee Council so every employee has a voice and a way to feel heard by colleagues through the CEO.

The RA is truly a unique place, both as an attraction to our visitors, but also as a workplace. Our people are at the heart of all we do, and we support a broad and inspiring mix of departments; from exhibitions, curators, art handlers, researchers, publishers, and digital to schools and education, visitor welcome, fundraisers, and corporate support.

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