Housing Solutions Assistant

1 month ago


Ipswich, United Kingdom Babergh and Mid Suffolk District Council Full time

£25,409 per annum (pro rata for part time).**

**About the Housing Solutions Assistant role**:
The Housing Solutions Team provide a comprehensive advice service to those facing a housing crisis to prevent or relieve homelessness, working in line with the homelessness legislation and more specifically the Homelessness Reduction Act 2017 which was introduced in in April 2018.

Since the introduction of the act there has been a significant increase in demand for the services provided by the team, and during the COVID-19 Pandemic.

We are looking for a customer-focused, organised individual who can work under pressure managing competing demands to join our team. This role will be expected to ‘triage’ all initial contacts to the team and make basic assessments before referring to Housing Solutions Officers.

Based at our modern and conveniently located office accommodation, we can offer great opportunities for training and development, and we will give you all the support you need.

**What we're looking for in our Housing Solutions Assistant**:

- experience in administrative work- attention to detail and problem-solving skills. good organisational skills with the ability to multi-task. to be proficient in MS Office, in particular Excel, Word, Outlook and Teams- excellent communication skills with the ability to tailor communication to different audiences, verbally and in writing.
**About us**

Working together across our Councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk
We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

**Benefits you'll receive as our Housing Solutions Assistant role**:

- Great opportunities for learning and development. Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays). Competitive Local Government Pension Scheme. Wellbeing Support Program- Employee Assist Program- Health Care Options.
**Our ways of working**

Work is what we do, not where we go We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

**Closing date: 5pm, 19 October 2023.**
- This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts_.



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