Spoc/rms Telephone Advisor

6 months ago


Luton, United Kingdom Cambridgeshire Community Services NHS Trust Full time

To be the first point of contact for the service user or carer/relative, establishing the nature of the communication. To answer all incoming telephone calls and direct them to appropriate clinician/practitioner across the organisation. Will be responsible for inputting new referrals onto SPOC data systems. To provide information to callers in response to enquiries for information, accessing relevant electronic/web based information directories.

To check the Electronic patient systems to establish whether an individual is previously/already known and open to the organisation. To enter appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative requirements. To identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician/practitioner. To contribute to the continuous improvement of service provision by communicating service user feedback.

To effectively manage incoming and outgoing post. To establish priorities, work independently, and proceed with objectives with mínimal supervision. The Single Point of Access is a 24 hour a day, 365 days a year service and Referral Advisers will be expected to work a shift pattern to cover.



  • Luton, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    We have an exciting opportunity to expand our team of Single Point of Contact/RMS Telephone Advisors within the Referral Management Service (RMS). If you are enthusiastic, motivated and have excellent communication skills we would like to hear from you. The SPOC/RMS is staffed by qualified clinicians who are supported by SPOC/RMS Telephone Advisors with the...


  • Luton, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    We have an exciting opportunity to expand our team of Single Point of Contact/RMS Telephone Advisors within the Referral Management Service (RMS). If you are enthusiastic, motivated and have excellent communication skills we would like to hear from you. The SPOC/RMS is staffed by qualified clinicians who are supported by SPOC/RMS Telephone Advisors with the...

  • Telephone Receptionist

    6 months ago


    Luton, United Kingdom Biz Virtual tas Telephone-Answering.biz Full time

    **Telephone-Answering **are currently looking for a **Telephone Receptionist & Inbound Call Handler **to join our team based in **Luton**. We have **one position available Monday to Friday, covering either part time hours of 12.30pm to 5.30pm (25 hours per week) or full time hours 9.30am to 5.30pm (35 hours per week)**, and in return, you will receive a...

  • Parts Advisor

    2 months ago


    Luton, United Kingdom CV-Library Full time

    Parts Advisor required. Our client is a long-standing family business that have been in the agricultural and Ground care industry for over 100 years. They are now looking for a Parts Advisor due to the growth of the business. This will be for the Kings Langley depot. Successful candidate will ideally possess a background in agricultural or grounds machinery...

  • Parts Advisor

    1 month ago


    Luton, United Kingdom CV-Library Full time

    Parts Advisor required. Our client is a long-standing family business that have been in the agricultural and Ground care industry for over 100 years. They are now looking for a Parts Advisor due to the growth of the business. This will be for the Kings Langley depot. Successful candidate will ideally possess a background in agricultural or grounds machinery...


  • Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Greeting patients and members of the public, acting as first point of contact in an efficient, professional and friendly manner. Book patient in and depart patients on IPM & RMS Computer systems. Patient records are to be kept up to date with any changes that may be I Informed of. Responsible for upholding an effective appointment system offering available...


  • Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Receptionist/Administration support in the very busy Limb Fitting and Orthotics Department. Applicant's should have face to face and telephone experience booking appointments and dealing with patients. Ability to work under pressure is essential. General computer literacy and knowledge of Microsoft packages are...


  • Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Receptionist/Administration support in the very busy Limb Fitting and Orthotics Department. Applicant's should have face to face and telephone experience booking appointments and dealing with patients. Ability to work under pressure is essential. General computer literacy and knowledge of Microsoft packages are...

  • Parts Advisor

    1 week ago


    Luton, Bedfordshire, United Kingdom Bennett and Game Recruitment LTD Full time

    Parts Advisor required. Our client is a long-standing family business that have been in the agricultural and Ground care industry for over 100 years. They are now looking for a Parts Advisor due to the growth of the business. This will be for the Kings Langley depot. Successful candidate will ideally possess a background in agricultural or grounds...

  • Parts Advisor

    1 week ago


    luton, bedfordshire, United Kingdom Bennett and Game Recruitment LTD Full time

    Parts Advisor required. Our client is a long-standing family business that have been in the agricultural and Ground care industry for over 100 years. They are now looking for a Parts Advisor due to the growth of the business. This will be for the Kings Langley depot. Successful candidate will ideally possess a background in agricultural or grounds machinery...

  • Parts Advisor

    2 weeks ago


    luton, bedfordshire, United Kingdom Bennett and Game Recruitment LTD Full time

    Parts Advisor required. Our client is a long-standing family business that have been in the agricultural and Ground care industry for over 100 years. They are now looking for a Parts Advisor due to the growth of the business. This will be for the Kings Langley depot. Successful candidate will ideally possess a background in agricultural or grounds machinery...


  • Luton, United Kingdom Bionic Services Ltd Full time

    **Job Title**: Customer Service Advisor **Salary**: £23,000 basic salary (+ £450 bonus per month) **Location**: Luton (hybrid working) **About the Role**: At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials, powered by smart technology and world-class human service giving them...


  • Luton, Luton, United Kingdom Bennett and Game Recruitment LTD Full time

    Parts Advisor Job OverviewAs a key member of our team at Bennett and Game Recruitment LTD, we are seeking a highly motivated and organized Parts Advisor to join our Kings Langley depot. The successful candidate will possess a strong background in agricultural or grounds machinery and parts sales, with excellent communication and IT skills.Key...


  • Luton, Luton, United Kingdom Bennett and Game Recruitment LTD Full time

    Parts Advisor Job OverviewAt Bennett and Game Recruitment LTD, we are seeking a skilled Parts Advisor to join our team. As a key member of our team, you will be responsible for dealing with customers face to face, by telephone and email, processing orders, and keeping customers up to date by providing first-class customer service.Key Responsibilities:Dealing...


  • Luton, Luton, United Kingdom Bennett and Game Recruitment LTD Full time

    Job Title: Parts Sales Advisor for Grounds EquipmentJob Summary:We are seeking a highly motivated Parts Sales Advisor to join our team at Bennett & Game Recruitment. The ideal candidate will have a background in agricultural or grounds machinery and parts sales, with excellent communication and IT skills.Key Responsibilities:Dealing with customers...

  • Sales Advisor

    3 weeks ago


    Luton, United Kingdom CV-Library Full time

    Are you an ambitious and confident individual looking for a career in Sales? If so get in touch with Think Specialist Recruitment today! We are working with a valued client of ours in Luton who are world market leaders in their field. Our client is currently looking for a Sales Consultant to join their thriving Inside Sales department. If successful you...


  • Luton, Bedfordshire, United Kingdom Bennett and Game Recruitment LTD Full time

    Our client is a long-standing family business that have been in the agricultural and Ground care industry for over 100 years. Successful candidate will ideally possess a background in agricultural or grounds machinery and parts sales, but more importantly needs to be a practical, highly motivated team player with good communication & IT skills. Dealing...

  • Sales Advisor

    2 days ago


    Luton, United Kingdom Think Specialist Recruitment Full time

    Are you an ambitious and confident individual looking for a career in Sales? If so get in touch with Think Specialist Recruitment today! We are working with a valued client of ours in Luton who are world market leaders in their field. Our client is currently looking for a Sales Consultant to join their thriving Inside Sales department. If successful you...


  • Luton, United Kingdom Bionic Services Ltd Full time

    **The Bionic Group** At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance. By creating a one-stop-shop for all business...


  • Luton, United Kingdom Bennett and Game Recruitment LTD Full time

    We are seeking a highly motivated and practical Parts Advisor to join our team at Bennett and Game Recruitment LTD. The successful candidate will possess a background in agricultural or grounds machinery and parts sales, with excellent communication and IT skills.Key Responsibilities:Dealing with customers face to face, by telephone and emailProcessing...