Medical Receptionist

4 weeks ago

Cambridge, United Kingdom Monkfield Medical Practice Full time

**ORGANISATIONAL PURPOSE**:
“To deliver first class healthcare which is competent, timely, proactive, empowering, demonstrable, and evidence based. To actively encourage partnership working and investment in people, whilst ensuring financial viability for the future”

**JOB PURPOSE**:
To greet and assist patients in accessing the appropriate service or relevant healthcare professional in a courteous, efficient and effective way

To provide general administrative assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

To play a key role in the continued development of MMP, working closely with the practice team in implementing systems aligned to the practice’s values and purpose.

**KEY RESPONSIBILITIES**:

- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Enter patient information on to the computer as required.
- Patient notes and correspondence:

- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
- Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

**Contribution to the Implementation of Services**:
**The post-holder will**:

- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate.

**Experience** Dealing with the public over the telephone & Face to face To have worked within a practice and/ or health service setting Experience of working on a confidential basis in a reception / office environment Working with and within a diverse community Experience of problem solving when individuals are upset, confused or angry. Experience in using MS Packages and databases Experience in using GP Software e.g. SystmOne
**Skills ** Excellent Communication Problem Solving ability Ability to remain calm, polite and professional under pressure Ability to accurately receive, record and relay information both verbally and in writing through production of documentation and data entry Ability to store and retrieve files from numerical, alphabetical and computerised filing Ability to manage high volumes and multi task Ability to work sportively as part of a team Understanding of the importance of patient confidentiality and the consequences of breaking confidentiality Knowledge of local community and understanding of a multicultural, racially diverse population Openness to explore alternative working practices Understanding team development and team working Passionate about Customer Service Excellent time management Flexibility within job role and ability to adapt Use of SystmOne Clinical Database

Work remotely
- No

**Job Types**: Part-time, Permanent

**Salary**: From £10.35 per hour

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
Full COVID Procedure's in place, and all staff are risk assessed.

Work Location: One location

Application deadline: 18/03/2023
Reference ID: MMP Reception

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