Customer Renewals Agent
3 weeks ago
**The Bionic Group**
At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance.
By creating a one-stop-shop for all business essentials, our purpose is to ‘earn the lifetime loyalty of British businesses’.
This is an excellent opportunity for an individual to join a high performing team within a rewarding department - offering great personal development and training.
**About the Role**
We are a looking for an enthusiastic, customer focused individual to join our brand-new; hybrid sales and service, Digital Renewal Team, based in our London HQ.
At Bionic we pride ourselves on making life radically easier for British businesses, in this role you will be centre of delivering on our commitment. As a Digital Renewals specialist, you will sell, service and deliver our industry leading ‘Do it for you’ proposition, which removes all the time, hassle, and fuss for us customers in renewing their energy contract.
**Day-to-Day in the role**:
- Ensuring customer information is accurate and up to date to process their renewals.
- Using product/ industry knowledge and consultative sales approach to drive customer retention.
- Processing customer request to delay their renewals date.
- Processing customer requests to opt-out of the renewals process.
- Contacting non-renewals customers to discuss the benefits of our Digital Renewal propositions.
- Contacting ‘high value’ customers to provide a ‘concierge’ renewals process.
**Requirements**:
**About You**
- Prior experience in a customer service or sales role.
- Exceptional communication skills (verbal, written and listening)
- Consultative and value-driven sales approach
- Experience pitching/negotiating/objection handling.
- Enjoy building rapport with customers.
- Punctual, focused & dedicated.
- Initiative and a desire to learn & develop.
- A brilliant team player.
- Resilient and able to work under pressure.
**_The basic salary for this role is £23,000, with the opportunity to make up to £650 per month in commission._**
**Benefits**
- 22 days annual leave + office closure between Christmas and New Year & extra day off per year of service up to maximum of 30 days (Incl. the days between Christmas and New Year)
- Life Assurance to the value of 2x basic Salary
- Additional days off for wedding (2 days upon joining)
- Salary Sacrifice Pension
- 2 extra days off per year - family/religious leave and charity leave
- Ability to buy/sell holiday
- Central London office with fantastic communal spaces
- Multiple monthly schemes and incentives
- Ongoing opportunities to progress your career across the business
- Well-being benefits
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