Team Leader/customer Service Tutor

5 days ago


Milton Keynes, United Kingdom Qube learning Full time

**Team Leader/Customer Service Tutor - Milton Keynes - Homebased with travel around Milton Keynes**

**The Role**:
This role is to deliver apprenticeships on a 121 and remote basis. As a business we work closely with our clients and offer bespoke learning to suit both the client and students needs. You will have access to a vast range of industry leading in-house resources and webinars to support the teaching and learning journey. You will be a part of a regional team with regular catch ups and meetings along with monthly 121’s and annual appraisals.

You will work flexibly from home and manage your own caseload, diary and time. You will also have access to our internal development programme which offers wide-ranging career development opportunities including the ability to complete your Quality Assurance or teaching qualifications.

**What we are looking for**:
We are looking for professional, qualified Tutor/Assessor who is enthusiastic and approachable, with occupational competency in business to include Team Leading and Customer Service. You must have experience of business, staff and customer management.
- Ability to deliver Team Leading and Customer Service Levels 2 and 3
- Confident in the delivery of Functional Skills maths and English up to L2
- Good communication and organisational skills
- A passion to support students and drive quality
- Apprenticeship Assessing qualification - A1/TAQA/CAVA/D32, D33
- Teaching qualification such as PGCE/PTLLS etc is desirable
- UK Driving Licence and access to a car

**Benefits**:

- 25 days holiday per year plus bank holidays and after 2 years continuous service to 27 days
- Birthday leave
- Perkbox - Employee Discount Scheme
- Regular company events and activities
- Internal Development Programme
- Life Assurance
- Internet contribution for home-based roles
- Mileage paid at 35p per mile from your home address
- Eye tests
- Breakdown cover including home start
- Tutor or the Month/Year
- Long service awards
- Employee referral bonus
- Holiday purchase scheme

**About Us**:
Qube Learning deliver a range of training to individuals and teams via Apprenticeships, Traineeships, Short Courses, eLearning, as well as providing recruitment solutions for Jobseekers and Employers alike. We are forward-thinking and ambitious, with contracts that have grown throughout the Covid-19 pandemic and now exceed £11m annually.

Under our contracts we deliver a range of Adult Care, Healthcare, Business Services, Facilities Management, Leadership & Management, Retail and Transport & Logistics programmes across the industry.

We work with instantly recognisable brands and household names including the NHS, Caring Homes Group, BMI Healthcare, Shaw Healthcare, Priory, Brighterkind, Avery and many more.

We are proud to be graded as an Ofsted "Good" Provider and are also Matrix accredited.
- At Qube we are committed to promoting equality, inclusion, dignity and respect for all through our culture and activities. We embrace diversity by promoting and maintaining an inclusive and supportive environment where everyone can achieve their full potential. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected characteristics”_


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