Customer Success Partner

2 months ago


Liverpool, United Kingdom Maersk Full time

Job Purpose

As a Customer Success Partner having a Sales oriented mindset with excellent Account management skills you will work alongside the Client Manager as a co-pilot. You will be responsible for assisting in the selling of the Maersk Line portfolio to customers, working closely with a Client Manager to deliver sales budgets, targets and KPIs for defined customer accounts. You will be working cross functionally to bring synergy and to collaborate with internal teams to streamline processes leading to improved customer experience.

Key Responsibilities

Through effective relationship building and developing a good understanding of your customers, you will be selling our products, handling renewals, conducting regular reviews and effectively managing the accounts to contribute to the overall volume and revenue targets for the business

Ensuring that rate negotiations are completed and processed in a timely manner according to customer requirements and Maersk pricing guidelines, in order to secure maximum business, revenue, and profit for Maersk. Whilst delivering the best service to the customer

Communicating quickly and efficiently with our Clients, you will be a key contact for them within the sales team. You will be responsible for solving problems for our clients, including handling invoice queries and identifying solutions to prevent errors impacting collections

Working cross functionally and managing some ad hoc admin tasks, you will be responsible for delivering the best possible customer experience and playing an important role in the end to end shipment process for the customer

Required Experience & Skills

With experience of working with customers, you will ideally have proven success in a similar role. Shipping and Logistics experience is not essential but an added advantage

Some Sales experience will be good

High-level product understanding including how it solves different customer pains

Strategic influencing - stakeholder management and influencing

Negotiation skills

Personal Characteristics

Sales oriented mindset with excellent Account management skills

Customer Centricity

Multitask in a constantly changing environment, you will be able to work under time restrictions with a sense of urgency to deliver to a high standard

Anticipating and problem solving, you will have high levels of accuracy and the ability to maintain data.

Resolving problems with effective solutions, you will be able to eliminate roadblocks and maintain focus.

As a collaborative, customer-focused individual, you will continuously strive to achieve results and deliver and excellent customer experience.

With the ability to listen, understand and influence, you will be someone who can build appropriate rapport.

As an excellent communicator, you will have the ability to build trusted relationships both within Maersk Line and the customer’s organisation.

You will thrive in an environment of many different stakeholders and enjoy working across boundaries and with other teams to ensure that sales strategy is achieved.



  • Liverpool, Liverpool, United Kingdom Maersk Full time

    About the Job:Maersk, a leading company in the global logistics industry, is constantly innovating to redefine the standards of efficiency and sustainability. With a diverse team of over 100,000 employees worldwide, Maersk is shaping the future of global trade and logistics.Join Maersk as a Customer Success Partner and work alongside the Client Manager to...


  • Liverpool, United Kingdom Maersk Full time

    Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous...


  • Liverpool, United Kingdom Maersk Full time

    Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous...


  • Liverpool, United Kingdom Netwrix Corporation Full time

    Join the Winning NETWRIX Team!About Us:Our commitment to simplicity and innovation sets us apart, making cybersecurity both accessible and effective for all organizations. Our more than 900 remote employees across 35 countries work to ensure a brighter digital future by safeguarding data, identities, and infrastructure reducing both the risk and the impact...


  • Liverpool, Liverpool, United Kingdom Media IQ Recruitment Ltd Full time £35,000

    Customer Success Manager - Fast Growing Data Company Job Sector BI / SaaS / Research / IT Contract Type Permanent Location Remote (or Liverpool) Up to £35k basic + benefits Job Reference MediaIQ-CustSucc1038 Like the idea of being a Customer Success representative for a friendly, fast growing data company? Are you an articulate, confident...


  • Liverpool, United Kingdom Maersk Full time

    Are you committed to delivering a world class service to customers? Do you have a proactive approach and a positive can-do mind-set? Are you an excellent communicator, with strong attention to detail and the ability to take on multiple tasks in a constantly changing environment? Come and join a successful and ambitious Maersk LCL Customer Service team in...


  • Liverpool, United Kingdom Reputation Full time

    Why Work at Reputation?Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Our industry...


  • Liverpool, United Kingdom Reputation Full time

    Why Work at Reputation?Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Our industry...


  • Liverpool, United Kingdom John West Foods Full time

    We are currently hiring for a Customer Operation Specialist - Supply Chain . This role focuses on delivering top-tier customer service to the UK market, managing inbound and outbound communications, and overseeing order receipt processes. Overall, the role is instrumental in boosting customer satisfaction and driving success in the UK market. Overseeing...


  • Liverpool, United Kingdom John West Foods Full time

    Customer Operation Specialist - Supply Chain . This role focuses on delivering top-tier customer service to the UK market, managing inbound and outbound communications, and overseeing order receipt processes. Overall, the role is instrumental in boosting customer satisfaction and driving success in the UK market. Overseeing and nurturing relationships with...


  • Liverpool, United Kingdom Partner Retail Services Full time

    **Location**: Samsung Experience Store, Liverpool **Hours available**: Full Time **Salary**: £10.90 per hour **Start Date**: ASAP **Who are we?** We are Partner Retail Services, a part of the PJ Investment Group. Through an extensive network of companies, we have developed a market leading end-to-end retail solution, handling every step of our...

  • Retail Assistant

    2 weeks ago


    Liverpool, United Kingdom Partner Retail Services Full time

    **Location**: Samsung Experience Store, Liverpool **Hours available**: Full Time **Salary**: £10.90 per hour **Start Date**: ASAP **Who are we?** We are Partner Retail Services, a part of the PJ Investment Group. Through an extensive network of companies, we have developed a market leading end-to-end retail solution, handling every step of our...

  • Retail Assistant

    4 weeks ago


    Liverpool, United Kingdom Partner Retail Services Full time

    **Location**: Samsung Experience Store, Liverpool **Hours available**: 24Hours ( over 4 days) **Salary**: £10.90 per hour **Start Date**: ASAP **Who are we?** We are Partner Retail Services, a part of the PJ Investment Group. Through an extensive network of companies, we have developed a market leading end-to-end retail solution, handling every step of...

  • Retail Assistant

    2 weeks ago


    Liverpool, United Kingdom Partner Retail Services Full time

    **Location**: Samsung Experience Store, Liverpool **Hours available**: 12 Hours ( Working at least 2 days) **Salary**: £10.90 per hour **Start Date**: ASAP **Who are we?** We are Partner Retail Services, a part of the PJ Investment Group. Through an extensive network of companies, we have developed a market-leading end-to-end retail solution, handling...

  • Retail Assistant

    2 days ago


    Liverpool, Liverpool, United Kingdom Partner Retail Services Full time

    Location: Samsung Experience Store, LiverpoolHours available: Full TimeSalary: £10.90 per hourStart Date:ASAPWho are we?We are Partner Retail Services, a part of the PJ Investment Group. Through an extensive network of companies, we have developed a market leading end-to-end retail solution, handling every step of our customers' journey. We partner with...

  • Partner

    2 months ago


    Liverpool, United Kingdom Anakin Seal Full time

    **Role**: Partners in All Disciplines **Location**:Liverpool **Salary**:Competitive, dependent on experience Our client is currently seeking highly skilled and accomplished Partners in all displines to join their team. We are looking for individuals who have a strong and established following in their respective fields and are eager to take their careers...


  • Liverpool, United Kingdom TECHNOPALS PTE. Full time

    Job Details: Work-from-home position with regular in-office requirements. The hours are typically 9:00 am to 4:00 pm Monday through Friday, with some flexibility required Job Responsibilities include: - Polite, enthusiastic customer service - Administrative support to ensure the efficient operation of the office. - Administrative duties such as filing,...

  • Optometry Partner

    2 weeks ago


    Liverpool, United Kingdom Specsavers Full time

    We are excited to announce that we have a rare opportunity for a new Optometry Director to join both our Belle Vale and Halewood stores. This is an amazing opportunity to own and work across two existing profitable locations alongside an established Retail Director. If you are looking for an investment for your future and more financial security, an...


  • Liverpool, United Kingdom CMACGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • EDI Partner

    4 weeks ago


    Liverpool, United Kingdom Personnel Today awards Full time

    This role is an excellent opportunity for a dedicated EDI Partner with a strong background in Human Resources. The successful applicant will contribute towards the organisation's EDI strategy and key EDI deliverables nationally. Client Details Our client is a public sector organisation with a sizeable workforce. The organisation is dedicated to...