Contract Support

1 month ago

Tamworth, United Kingdom CBRE Full time

Posted- 12-Jun-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- Tamworth - England - United Kingdom of Great Britain and Northern Ireland- Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.

Job Title: Contract Support
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team.
The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.

**Responsibilities**:

- Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
- Positively respond to both our internal and external customers through effective communication and personal accessibility.
- Understand procedures and processes and operate them to the required standard. Examples of these are:

- Ensuring compliance to policies and procedures
- They will need to be trained and fully competent on the system Dynamics which we use to raise PO’s, raise invoices, pay suppliers and all other finance aspects of a contract.
- Ensuring that sales invoices (to the client) are raised in a correct and timely manner, raising client invoices on a monthly basis to charge for maintenance and for extra works jobs, this will be billed separately, and each EW job will need to be completed in dynamics. Also, in the case that it is necessary they would also raise credit notes.
- Uploading sales invoices onto the client system (ARIBA)
- Raise all maintenance invoices with thorough detail and specifications to meet commercial requirements, get these approved by the correct members or staff, sent out to the suppliers, arrange maintenance visits and approve the payment of the supplier invoices.
- Ensuring that Extra Works/reactive works PO’s are raised in dynamics, sometimes requesting the quote prior to this, send PO to supplier, organise the visits and deliveries of goods, once job is completed the CS needs to ensure that the invoice from the supplier gets approved in the system in order for AP to make the payment
- Raising purchase orders in line with company requirements, following commercial guidelines.
- Assisting the Contract Manager in the management of WIP by having regular meetings in order to determine what can be include in the monthly client billing
- Management of Debt, chasing the correct people in order to makes sure we know why invoices have not been paid on time and when they will be paid.
- Understanding the contract, including scope and terms & conditions.
- Assisting the Contract Manager in ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment, in LFM the Contract support log hazards through a system called 4sight on a monthly basis.
- Maintaining on site personnel records including training matrixes, holiday and sickness records.
- Timesheets of the engineers need to be logged through dynamics for overtime and expenses, we are shortly moving to a new way of doing things so the time that the contract support log will be exported by payroll and this will be the reference for their monthly payment.
- Assist with monthly Client reporting
- Working with the contract manager to help improve the financial standards of the contract that are measured against monthly key performance indicators
- Achieve results within quality and time restraints.
- Perform with an understanding of business requirements, changes and ensuring continuous improvement.
- Actively participate in a diverse and effective team.
- Convey messages and ideas clearly and openly. Involve people and influence decisions.
- They are responsible for filling in all finance aspects of the contract review pack (monthly meetings held to review the previous month). Often, they are given the responsibility for many more aspects along with KPIs and QSHE.
- They also attend the meetings and have a large input.

Person Specification
- A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
- Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent.
- Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level, desirable skills in PowerPoint and Access

Experience
- 3 years’ experience in a similar role.
- Previous experience of a cus

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