Customer Care Adviser
2 weeks ago
Our client are a centrally located growing business who are looking to recruit a Customer Service Advisor to play an integral part within the Customer Service Team.
You will work closely with the rest of the team and be responsible for ensuring SLA’s are consistently reached. This is an important role, with a focus on helping the Company develop and grow the business.
The position will require an individual with great customer service skills, who has experience of building report and giving the best customer experience..
Key responsibilities will include:
- Building relationships with customers to establish great relations
- Respond to all enquiries in a professional manner
- Assist to ensure targets and performance standards are in line with company standards
- Ensure each customer feels they have received a great level of service
- Maintain a high quality output
- Ensure you record all key information correctly
- Process quotes from customers
- Take ownership and document any complaints (though rare)
Some of the key skills and experiences we are looking for include:
- Confident use of MS Office
- Excellent attention to detail
- A team player
- Previous experience in a customer service environment
- Ability to prioritise workloads
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The role is Monday - Friday 9am - 5pm
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