Customer Progression Officer

1 month ago


Ellesmere Port, United Kingdom Cheshire West & Chester Full time

**Customer Progression Officer**:
To oversee the administrative functions (manual and computer based) that support customer registration and progression. The CPO will carry out a full skill needs assessment that will support customer progression in life and work. The CPO will monitor learner referrals, enrolments, and job outcomes to ensure targets are met and activities are delivered within a quality assured framework. Additional duties will include general Work Zone administration, support with curriculum design, supporting tutors and course delivery, monitoring AEB funding, quality improvement, customer stage reviews and support the delivery of area targets.

**Organisation**
- Cheshire West and Chester Council

**Location**
- Ellesmere Port

**Job Category**
- Economic Development

**Grade**
- CWAC NJC - Grade 5

**Salary Min**
- £21,968 per annum

**Salary Max**
- £24,054 per annum

**Hours per week**
- 37

**Weeks per year**
- 52.143

**Employment Type**
- Permanent

**Closing Date**
- 09/07/2023

**Ref No**
- W2787

Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities. West Cheshire is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

This role is a front facing role, the CPO will interview, register and enrol customers on to further learning opportunities that will help individuals progress in life and work. The CPO will identify any skill needs relevant to customer progression and make suggestions to the centre for new course development that will give our Work Zone customers the opportunity to build up sector-specific digital and technical skills.

We are looking to recruit a person who understands the journey and barriers some customers may face when seeking work. We are looking for someone who has excellent digital skills and is competent in the use of both MS Excel and MS Access programmes.

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £10.90 per hour for all contracted hours.



  • Ellesmere Port, United Kingdom The Business Connection Full time

    A fantastic opportunity for a Customer Service Advisor to join a progressive, innovative company with 25 years’ industry leading experience. Based within exceptional, modern offices, the Customer Service Advisor will be rewarded with 23 days’ holiday, increasing with service to 30 days; quarterly staff awards and long service rewards; company events;...


  • Ellesmere Port, United Kingdom Interaction Recruitment Full time

    **Reference** 421392 **Salary** £10.42 - £10.42/hour **Job Location**: - United Kingdom - England - North West England - Cheshire - Ellesmere Port **Job Type** Temporary **Posted** 04 May 2023 **Customer Service Advisor - Aftersales Booking Team** **Location - Cheshire Oaks** **Salary: £10.42 per hour** **Contract: Temp - Perm** **Core Hours: 40...


  • Ellesmere Port, United Kingdom Rappel Limited Full time

    **About us** Established in 2015, Rappel are a small but developing company that operates in a dynamic industry providing specialist services to the industrial and commercial sectors at sites throughout the UK. **Overview** We have a great opportunity for a skilled and motivated Office Administrator to join our growing team. Based at our office in...


  • Ellesmere Port, United Kingdom Stop and Store Full time

    We are looking for a new member of staff to assist in running our remotely operated self-storage business. You will become an integral part of a small team, dealing with a range of tasks to assist with the operation of our storage management business. This will be very much a multi-task position assisting with a range of duties including: Dealing with...


  • Ellesmere Port, United Kingdom Cheshire West & Chester Full time

    **Chief Finance Officer / S151 Officer**: Despite the tough financial climate, our authority is progressing. We’re introducing enhanced digital services, agile working and integration to lower costs and build a better future for over 350,000 people. As our Chief Finance Officer, you’ll help us to continue to deliver results for an amazing borough. Join...


  • Ellesmere Port, United Kingdom MBA Full time

    **Short Description**Administrator / Customer Service Advisor required for market leading organisation £25000 to £27000 **Full Job Description** Ensure that the customer’s information is recorded and updated Place orders on behalf of clients and customers Answer all calls professionally and quickly **What you’ll need;**Excellent levels of customer...

  • Customer Researcher

    1 month ago


    Ellesmere Port, United Kingdom Pertemps Liverpool Full time

    **Customer Researcher Ellesmere Port £22,800 basic salary Monday to Friday 8:30am to 5:00pm Permanent** An exciting opportunity has arisen for a Customer Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather further information on upcoming projects...


  • Ellesmere Port, United Kingdom Cheshire West and Chester Council Full time

    Despite the tough financial climate, our authority is progressing. We’re introducing enhanced digital services, agile working and integration to lower costs and build a better future for over 350,000 people. As our Chief Finance Officer, you’ll help us to continue to deliver results for an amazing borough. Join us as our S151 Officer and get ready to...


  • Ellesmere Port, United Kingdom Pertemps Network Group Full time

    **Customer Service Researcher**: - 8201012843 Applicants **£25,000 Per Annum** - Full Time**Permanent** **Ellesmere Port, Cheshire** **Customer Service And Call Centre** **Job Description**: **Customer Service Researcher** **Ellesmere Port** **£25,000 basic salary** **Monday to Friday 8:30am to 5:00pm** **Permanent** An exciting opportunity has...


  • Ellesmere Port, United Kingdom Astra Vehicle Technologies Ltd Full time

    **Office Administrator** **We currently have an exciting opportunity to join a progressive and forward thinking privately owned business based at Ellesmere Port.** Rated as financially strong, Astra is privately owned with 2 Directors (1 working / 1 non exec), with approx. a 20 year history. Astra’s administration team currently centres on a long term PA...


  • Ellesmere Port, United Kingdom HR GO Recruitment Full time

    Job specification Position: Customer Contact Advisor Location: Wirral Hours: Monday - Friday days **Salary**: £22,800p/a Our client is looking for a Customer Contact Advisor this is prodominently a Telephone Researcher which consists of researching current construction projects to a high level using the telephone, internet and other communication...


  • Ellesmere Port, United Kingdom HR GO Recruitment Full time

    Job Specification Position: Customer Contact Advisor Location: Ellesmere Port Hours: Monday - Friday 8.30am-5.00pm **Salary**: £22,800p/a + Company Benefits Our client is looking for a Customer Contact Advisor this is predominantly a Telephone Researcher which consists of researching current construction projects to a high level using the telephone,...


  • Ellesmere Port, United Kingdom Recruit Right Full time

    **Job Title**:Customer Service Advisor **Salary**:£20725.38 **Location**:Cheshire Oaks Our client is on the lookout for an experienced customer service advisor to join their fast growing team. As a member of the customer service team, you will be involved in liaising between clients and service providers (law firms, lenders, and brokers) and provide the...


  • Ellesmere Port, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Ellesmere Port, CH65 6TF **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...


  • Ellesmere Port, United Kingdom Greif UK Ltd Full time

    **About us** Greif, Inc. (NYSE: GEF, GEF.B) is a global leader in industrial packaging products and services and is pursuing its vision to become the world’s best performing customer service company in industrial packaging. The company produces steel, plastic and fibre drums, intermediate bulk containers, reconditioned containers, flexible products,...

  • Office Administrator

    8 hours ago


    Ellesmere Port, United Kingdom 3R Consulting Ltd Full time

    We are looking to recruit a Office / Sales Support Administrator for our market leading Client to support their busy sales team, based at Cheshire Oaks. The role is permanent and reports to the Sales Support Manager. Main **Responsibilities**: - Processing customer order forms for the New Sales & Client Management teams - Scanning processed orders -...


  • Ellesmere Port, United Kingdom Fillmore Recruitment Ltd Full time

    Our Client, a specialist training provider requires a permanent Customer Service Administrator, based at their Head Office in Ellesmere Port. The salary for this full-time position is negotiable with working hours of 9 am to 5 pm from Monday to Friday each week. If you have excellent administration skills and a pleasant and professional telephone manner...


  • Ellesmere Port, United Kingdom Audi Apprenticeships Full time

    Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next...


  • Ellesmere Port, United Kingdom Cheshire West & Chester Full time

    **Independent Reviewing Officer**: Cheshire West and Chester is seeking to recruit a permanent appointment to the post of Independent Reviewing Officer, in the Safeguarding and Quality Assurance Unit. The vacancy is for a full-time post, at 30 hours per week. **Organisation** - Cheshire West and Chester Council **Location** - Ellesmere Port **Job...


  • Ellesmere Port, United Kingdom SGS Full time

    Job Description Job Type: Permanent Hours: hours per week Monday - Friday  Job Location: Ellesmere Port Salary: Circa £23,400 As a Trainee Customer Service Advisor you will be the first point of contact for both prospective and existing customers. Your role involves providing effective customer service to all internal and external customers...