Resource Planner

**Job Title**: Resource Planner (Reactive Planning)

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

We are seeking an exceptional individual to take the role of Resource Planner (Reactive Planning) at Services Support Centre of the Philips’ healthcare business to accept and manage critical service requests from our customers in addition to overseeing the provision of a service solution to those customers.

**In this role, you have the opportunity to make life better**

You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.

**As a collaborative team, we are looking forward to you joining us in our new vibrant and exciting offices in Farnborough, Hampshire, working in a 3:2 hybrid working environment.** **The hours for this role are 37.5hrs per week in shifts covering 8am to 8pm Monday to Friday, plus the 1 in 5 weekends standbys.**

**You are responsible for**
- Ensuring appropriate management of field capacity, to allow for correct scheduling by planning resource team.
- Liaising with the various functions of the customer care center to provide the best solution that balances the customer need against the business requirements.
- Assigning and dispatch Field Services Engineers (FSE’s) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situation.
- Coordinating orders of spare parts if required and keep the customer and engineers informed at every stage.
- Ensuring customers are aware of the status of their call and the actions taking place.
- For regular maintenance you will be required to make detailed appointments.
- Managing the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.

**You are a part of** our vibrant Services Support Centre, which services our healthcare customers across the UK & Ireland. You will be closely working with other Resource Planners, Logistic Coordinators, Filed Service Engineers to support the customers. You are reporting into the Manager of the Reactive Planning team.

**To succeed in this role, you’ll need a customer-first attitude and the following**
- Resilient and confident character, with excellent problem solving skills
- A proactive and ‘Can do ‘attitude.
- Prepared to take ownership of customer problems through to completion.
- Demonstrated commitment to satisfy customers, able to build trust and confidence.
- Ability to work as an individual and as part of a team.
- Ability to manage workloads and priorities. Good organizational skills
- Ability to work to pre-determined targets and timescales
- Computer Literate, I.T skills, experience with excel/word

**In return, we offer you** a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences**, **At Philips, we value that our people can be healthy and do well and that you feel cared for and listened to. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive benefits, a flexible work schedule and access to regular local health & well-being focused activities.

**This is in addition to**:

- Access to a wide variety of flexible company benefits, including matched pension contributions, and the option to purchase additional holiday.
- Philips University is available to all employees for learning and development opportunities.
- 25 days holiday allowance from the beginning, plus bank holidays.
- Family-friendly policies which offer enhanced maternity and paternity schemes.
- The Philips Employee Shop which allows employees to buy Philips’ products at discounted prices.
- An Employee Assistance Program is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24 /7 and is completely confidential.

**How we work at Philips**

There are three core ways that define our ways of working - embracing flexibility, being at our best, and impactful collaboration. We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

**Why should you join Philips?**

We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

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