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Retail Supervisor

4 months ago

Inverness, United Kingdom Nisa Cradlehall Full time

**Retail Supervisor
- Sponsorship will be provided if required**
Location: NISA, Cradlehall Court, Caulfield Road Cradlehall, Inverness IV2 5DH
Pay: £10 per hour
Contract: 35 hours per week + regular overtime, part time, permanent.
Working pattern: 6am - 2pm or 2pm - 10pm depending on rota. To be discussed at interview.
Full training given
You must be aged 18 or over to be a customer team leader at Nisa Local, as you’ll need to authorise age-related sales.

As a customer team leader at Nisa, you’ll help put our store purpose into practice. You’ll connect people and causes in your local community, provide great service to our customers, and give coaching and support to our colleagues in-store.
In return, we’ll help you to become a purpose driven Nisa leader. You’ll learn how our stores are run, and develop your leadership skills so that when an opportunity to progress comes up, you’re in a great place to grab it.
**What you’ll do**
- **Friendly and thoughtful service** - you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- **Engage with everyone to succeed together** - you’ll build your team’s capability through coaching and training, and create an inclusive culture where everyone feels respected, valued and able to speak their mind
- **Make sure the store is safe, legal and operational** - you’ll manage diligence checks and stock accuracy to make sure our customers have a quick and easy shopping experience, and support your store manager with HR processes
- **Embrace change** - you’ll help to lead change in store, working closely with your team to land new ways of working, and encouraging them to provide open and honest feedback on change activities

**This job would suit people who have**
- genuine care for the needs of customers and colleagues
- the ability to strike a balance between leading the team and supporting on the shopfloor
- great communication skills, with the ability to build positive relationships with all kinds of people
- strong organisational and problem solving skills
- a desire to learn, grow and develop your skills
- the flexibility to work a range of shifts

**Why Nisa?**
We’ll support your development, and help you to grow your leadership skills, so you can build a career in a business with a purpose beyond profit. You’ll also get package that includes:

- pay rates aligned to the Real Living Wage
- flexible shifts/working hours and regular overtime opportunities
- services to support your physical, mental and financial wellbeing

**Building an inclusive workplace**
We want to build diverse teams where everyone can give their best and develop to their full potential. We believe in equal opportunities, and we know it’s important that our teams reflect the communities they serve.

**Job Types**: Full-time, Part-time

**Salary**: £10.00 per hour

Expected hours: 35 per week

**Benefits**:

- Employee discount

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: INV-TL-01
Expected start date: 23/02/2024