Heating Manager
6 days ago
The main purpose of the role is to oversee and be responsible for the Gas and Heating maintenance terms, delivering a top level service for the client's residents.
Experience leading and managing teams of tradesmen
Good IT skills and literacy
Part G unvented
ACS CCN1
ACS CENWAT
ACS HTR1
ACS CKR1
Commercial Gas
The main responsibilities of the role are as follows;
Effective line management within the Heating Team. You will lead, manage, motivate, engage and support the team to deliver a customer focused service.
Provide leadership to the team through effective coaching, mentoring, 121s and team meetings. Ensure team members understand their role and areas of responsibilities.
Responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly.
Support Senior Managers to monitor and manage third party contractor performance to achieve agreed service levels and KPIs.
Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; Respond to customers within our published service standards, both verbally and in writing Set targets for your team and ensure these targets are monitored andregular reports/updates provided to support the business. Take corrective action where targets are under threat.
Any other reasonable duties to support service delivery
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