Resident Services Associate

2 weeks ago

London, United Kingdom Cobalt Recruitment Full time

**Resident Services Associate (Build To Rent)**

**Based North London**

**5 days per week, 1 in 3 Saturdays**

A rare position with one of the UK's leading Build to Rent operators has become available for a high end, luxury residential development in North London. The company have won several awards, going from strength to strength with a real focus on the PrivateRented Sector. They are proud of what they do, how well they do it and of the people that work for them.

You will be a pivotal member of the front of house team, ensuring that residents receive an excellent service; that the building is maintained and managed efficiently to company standards, and that the team works as one. This role will report to the ResidentServices Manager, providing an exceptional resident experience through delivery of first-class customer service.

**Responsibilities**
- Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
- Conducting customers viewings and tours where required.
- Undertaking pre-let inspections and scheduled inspections of communal areas.
- Managing defects, repairs and warranty issues through to completion.
- Logging receipt and collection of customer parcels.
- Key management.
- Building security and resident administration in line with GDPR.
- Arranging Resident Events.
- Undertaking all H&S tasks, logging and reporting.
- Administrative duties including conducting right to rent checks, processing invoices, processing tenancy termination notices and producing system reports and adhoc queries.
- Be a positive advocate for change, highlighting and implementing business improvement initiatives.

**Requirements**:

- AST property management background is a distinct advantage.
- Demonstrable written and numerical skills
- Awareness of H&S requirements on site and a demonstrable ability to implement H&S on site when required.
- Continually strives to improve knowledge, skills and abilities to produce the best results.
- Helpful, friendly personality with effective communication skills.
- Strong proven record of providing excellent customer service in a customer facing role - behaving in a professional, courteous and helpful manner towards colleagues and residents at all times.
- A flexible approach to work.
- Positive attitude and ability to work with little supervision.
- Smart and presentable in appearance.
- Competent in Microsoft Word, Excel and Outlook.
- Previous experience in residential property management sector is desirable.
- Knowledge of other languages may be an advantage.

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